Senior Account Manager, Brand Practice

Who We Are At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection. We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future. Location: (Remote) Indianapolis, IN; Cincinnati, OH; Chicago, IL; New Jersey, New York, Connecticut - travel required for client visits/ meetings. Role Overview We are looking to hire a Senior Account Manager, Brand Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth. This role partners closely with the Managing Director, Brand Practice to shape account strategy, ensure strong performance, and deliver long-term client value. What You’ll Do Client Ownership & Relationship Management Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance. Managing 10-15 accounts approximately at one time Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust Lead client communications, including regular updates, reporting, and executive-ready presentations Develop a deep understanding of client business objectives, brand positioning, and communication strategies Account Strategy & Growth Partner with the Managing Director to shape account strategy and identify growth opportunities Drive retention and organic growth within assigned accounts Support proposal development and present strategic recommendations to clients Identify new opportunities and collaborate with internal teams to scope and develop solutions Program Execution & Delivery Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing) Set and manage client expectations while aligning internal resources Ensure quality control of deliverables prior to client delivery Operational Leadership Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently Proactively identify risks, gaps, and opportunities within accounts Develop clear account briefs and internal updates to ensure alignment Provide direction and context to teams to support successful execution