SEMCO - Part-Time CSR

AltaGas Ltd. is a North American energy infrastructure company focused on providing affordable energy solutions. They are seeking a Part-Time Customer Service Representative (CSR) to deliver effective customer service for all internal and external customers, responding to inquiries and processing requests in accordance with company policies. Responsibilities Respond timely to customer calls Provide timely and accurate information to customers Process customer requests following established Company policies and procedures Conduct necessary research to answer customer questions Remind customers about special programs. Explain program, coverage, and related costs Participate in Company training as required Responsible for meeting defined performance and quality monitoring metrics Skills High School Diploma/GED 1+ years of customer service-related work experience Excellent written, oral, and listening skills Excellent organizational skills with the ability to confidentially process and maintain data Good working knowledge of various personal computer business software applications presently used by the Company Ability to learn new systems or software packages as necessary Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers, and management Work location secure and appropriate to facilitate uninterrupted and productive conversation with customers during business hours Reliable Internet Reliable transportation for in office monthly meetings and periodic training Benefits Health insurance Retirement plans Paid time off Medical, dental and vision coverage Paid time off (PTO) Company Overview We are a leading North American infrastructure company connecting customers and markets to affordable and reliable sources of energy. It was founded in 1994, and is headquartered in Calgary, Alberta, CA, with a workforce of 1001-5000 employees. Its website is