Self-Direction Administrative Assistants

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. The Self-Directed Administrative Assistant provides essential clerical and organizational support to ensure the smooth and compliant operation of Self-Direction services for people supported with developmental disabilities. Responsibilities Provide daily administrative and clerical support to Fiscal Intermediary (FI) Coordinators, Support Brokers, families, and Self-Hired Staff within the Self-Direction program Maintain and update files of people supported to ensure accuracy, completeness, and regulatory compliance in all databases and systems Prepare, review, and process Personnel Action Forms (PAFs), and Performance Discussion Forms (PDFs) Support compliance filing and documentation management, ensuring all materials meet OPWDD, Medicaid, and agency standards Follow up on missing or incomplete documentation, respond to routine inquiries, and direct complex issues to the appropriate team members Communicate policy updates and procedural changes promptly and clearly to staff and stakeholders Support incident reporting and follow-up processes in accordance with OPWDD standards and agency procedures Escalate complex or sensitive cases to the Self-Direction Administrative team as appropriate Stay current on state and federal regulations that impact Self-Direction operations and ensure that practices align with updated requirements Ensure all activities and documentation related to Self-Direction services adhere to OPWDD regulations, Medicaid guidelines, and PCCS policies Monitor internal processes to ensure accurate and compliant documentation of services Participate in internal and external audits, assist in implementing corrective action plans, and track progress toward compliance goals Advocate for the needs, preferences, and rights of people supported, ensuring person-centered services and adequate support delivery Assist people we support and their families in identifying and connecting with additional resources and services to enhance their quality of life Complete all mandatory and assigned training within designated timelines Take initiative in seeking supervision, coaching, and feedback to enhance performance and skill development Engage in ongoing professional development to strengthen understanding of Self-Direction operations, OPWDD standards, and administrative best practices Skills Minimum age of 18 High School Diploma or GED required Minimum of 1–2 years of administrative experience, in healthcare, human services, or Medicaid-funded programs Experience handling sensitive or confidential information in compliance with privacy regulations Attention to detail and ability to handle confidential information Strong organizational and time-management skills Strong communication and interpersonal skills Associate's degree in business administration, Accounting, Human Services, or related field preferred Proficiency with Microsoft Office (especially Excel), shared databases, and basic reporting tool Comfort with basic data tracking and reporting tools (e.g., Excel); preferred Benefits Health Coverage: Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week. Telehealth Services: Employer-paid access for all employees, regardless of hours. Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance. 403B Retirement Plan: Secure your financial future. PTO & Holidays: Generous time off, including your birthday! Employee Perks: Discounts on wireless plans, entertainment, dining, travel, and more. Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses. Education & Development: Tuition reimbursement and career advancement programs. Wellness Support: Access to the Employee Assistance Program. Referral Program: Earn rewards by promoting our inclusive workplace. Company Overview Person Centered Care Services operates in healthcare, offering person-centered support, resource coordination, and community collaboration. It was founded in 2006, and is headquartered in Staten Island, New York, USA, with a workforce of 201-500 employees. Its website is