Security & Compliance Operations Support Specialist

About the Role: As a Security & Compliance Operations Support Specialist, you are the vigilant guardian at the forefront of our security operations. Serving on our 24/7 security desk, you are the first line of defense, responsible for monitoring alerts from our unified security solution. This role requires a calm demeanor and a methodical approach to perform initial triage and distinguish real threats from noise. Your keen eye for detail and adherence to process are critical in protecting our clients from emerging threats. What You'll Do: • Triage Security Alerts: Actively monitor our security analytics platform for alerts, conduct initial investigations using established runbooks, and escalate verified security incidents to the Tier 2 team. • Manage Security & Compliance Requests: Serve as the initial contact for client inquiries related to security questions and compliance evidence, fulfilling routine requests directly. • Support Vulnerability Management: Fulfill client requests for standard vulnerability and posture reports and provide initial, knowledge-base-driven answers to their questions. • Incident Documentation: Meticulously document your findings for every alert in our security case management system and create corresponding incident tickets in our ITSM platform to ensure a seamless handover to investigators. What Success Looks Like: • Within 30 days, you are accurately triaging high-confidence alerts according to documented playbooks and understand the escalation criteria for different event types. • Within 60 days, you are proficiently handling routine compliance and security requests and have successfully identified and documented several false positives to help with alert tuning. • Within 90 days, you are confidently managing the crucial first steps of an incident investigation, providing clear, actionable intelligence to the Tier 2 team and ensuring every step is meticulously documented. What You'll Bring: • Required: o Experience in a Security Operations Center (SOC), IT security, or a similar role. o Understanding of fundamental security concepts (e.g., malware, phishing, vulnerabilities, firewalls). o A strong sense of ownership and curiosity to see an issue through to resolution. o Experience with an ITSM platform and familiarity with modern SIEM, EDR, or other security monitoring tools. o Ability to work in a 24/7 rotational shift environment. o Participation in a rotating on-call schedule is required. o Strong analytical skills and a passion for cybersecurity. • Preferred: o Certifications such as CompTIA Security+ or CySA+. o Familiarity with common compliance frameworks (e.g., NIST, ISO 27001). o Completion of or interest in advanced, hands-on cybersecurity training programs. Why You’ll Like Working Here: Dynamic company that rewards high-performers Be on the cutting edge of new technologies and services Collaborative team environment that values multiple perspectives and fresh thinking Flexible working hours Medical, Dental, Vision, HSA, Life, and 401K Unlimited Vacation! Stock options Budgeted Salary: $75,000 ClearDATA is an EEO/AA employer M/F/V/D. Apply tot his job