Seasonal Customer Support Agent

Revant Optics is the largest and fastest-growing direct-to-consumer replacement lens company on the planet. They are seeking a Seasonal Customer Support Agent to deliver top-notch customer experiences by resolving inquiries and issues through various communication channels while ensuring customer satisfaction. Responsibilities Offer support to customers through Gorgias, utilizing phone, chat, email, and social media to address their questions and concerns Respond to customer inquiries promptly and professionally, utilizing templates and macros to effectively resolve issues Provide comprehensive support for Amazon customer questions, including order processing, returns, exchanges, refunds, and reshipments Manage Netsuite functions effectively, handling returns, exchanges, refunds, and reshipments to ensure a seamless customer journey Meet or exceed personal key performance indicators (KPIs) for customer satisfaction and resolution rates Perform additional duties as assigned, demonstrating flexibility and adaptability Other duties as assigned Skills Must reside in Oregon to be eligible for the position Impeccable spelling and grammar, with the ability to maintain a minimum of 40 words per minute typing speed Highly motivated, creative individual with a passion for customer service and a demonstrated ability to connect with customers Strong problem-solving skills, with the ability to analyze customer issues and identify effective solutions Exceptional multitasking skills, with the ability to manage multiple tasks simultaneously while maintaining attention to detail Minimum of a high school diploma or equivalent is required Prior experience in customer service is preferred Experience working remotely and/or in a startup setting is a plus Benefits Eligible for the customer support bonus program Health, dental and vision benefits 401k with 4% company matching 40 hours of Paid Time Off Paid company holidays Company Overview The eyewear industry is long overdue for a smarter, more sustainable future, and Revant is building it. It was founded in 2010, and is headquartered in Wa Keeney, Kansas, USA, with a workforce of 11-50 employees. Its website is