Seasonal Customer Service Advocate
Description: • Handle inbound customer service calls from existing members • Address questions about their plans and resolve issues • Provide information about complimentary services • Assist members with questions related to their current plan • Answer outbound calls from a dialer • Complete post-enrollment activities Requirements: • High School diploma or GED certificate • 6 months of customer service experience, preferably in a call center or similar environment • Ability to handle high call volumes and manage multiple tasks simultaneously • Proficiency in using a dialer and other computer applications is a huge plus • Prior experience with health insurance/Medicare plans is a plus • Comfortable with desktop computers, including knowledge of MS Office applications and web browsing • Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST • Must be able to work Saturdays and Sundays Benefits: • Must be employed to receive reimbursement for equipment • Paid time off for Thanksgiving Day, Christmas, and New Year's Eve Apply tot his job