Seasonal Customer Connection Representative II (Remote)
Join Signet Jewelers, the world's largest retailer of diamond jewelry, as a Seasonal Customer Connection Representative II. In this remote, full-time or part-time role, you will provide exceptional customer service, resolving sales and service inquiries via phone, store chat, and live person chat.
As a people-first company, we empower our team members to deliver world-class service, fostering a culture of diversity, inclusion, and equity. Our iconic brands, including Kay Jewelers, Zales, and Jared, rely on our Customer Connection Team to drive customer satisfaction and loyalty.
Responsibilities:
Provide customer-first resolutions, navigating multiple systems and tools to resolve sales and service inquiries
Assist internal and external customers, serving as the initial point of contact for the Customer Connection Center
Gather data, research issues, and formulate solutions to support our continued growth and customer delight
Work independently, using analytical and decision-making skills to meet or exceed established service level expectations
Embrace change, personal development, and cross-training opportunities to drive success
Requirements:
Highly confident, proactive problem solver with strong internet navigation skills
Excellent written and verbal communication skills, with proficiency in Microsoft Teams and Suite
Empathetic and customer-focused, with ability to empathize and acknowledge mistakes
Independent worker, comfortable in a fast-paced environment with moderate to advanced technical proficiency
Able to work evenings and weekends, with reliable high-speed internet and equipment setup
What We Offer:
Competitive starting hourly pay rate of $15.00 minimum
Premium pay for bilingual English-Spanish speaking employees
Up to 5 weeks of mandatory paid full-time training
Outstanding employee discount program for jewelry purchases
Select overtime opportunities and financial rewards for referrals
Career path opportunities and a diverse, welcoming culture
How to Apply:
Apply today via Workday, including your resume. Selected applicants will participate in a virtual interview via Teams or Zoom.
Apply Now
Apply Now
As a people-first company, we empower our team members to deliver world-class service, fostering a culture of diversity, inclusion, and equity. Our iconic brands, including Kay Jewelers, Zales, and Jared, rely on our Customer Connection Team to drive customer satisfaction and loyalty.
Responsibilities:
Provide customer-first resolutions, navigating multiple systems and tools to resolve sales and service inquiries
Assist internal and external customers, serving as the initial point of contact for the Customer Connection Center
Gather data, research issues, and formulate solutions to support our continued growth and customer delight
Work independently, using analytical and decision-making skills to meet or exceed established service level expectations
Embrace change, personal development, and cross-training opportunities to drive success
Requirements:
Highly confident, proactive problem solver with strong internet navigation skills
Excellent written and verbal communication skills, with proficiency in Microsoft Teams and Suite
Empathetic and customer-focused, with ability to empathize and acknowledge mistakes
Independent worker, comfortable in a fast-paced environment with moderate to advanced technical proficiency
Able to work evenings and weekends, with reliable high-speed internet and equipment setup
What We Offer:
Competitive starting hourly pay rate of $15.00 minimum
Premium pay for bilingual English-Spanish speaking employees
Up to 5 weeks of mandatory paid full-time training
Outstanding employee discount program for jewelry purchases
Select overtime opportunities and financial rewards for referrals
Career path opportunities and a diverse, welcoming culture
How to Apply:
Apply today via Workday, including your resume. Selected applicants will participate in a virtual interview via Teams or Zoom.
Apply Now
Apply Now