Seasonal Conversions Specialist (Remote)

Company Description: At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. Job Description: We are seeking a Seasonal Conversions Specialist to join our team. In this role, you will support the successful execution and continued growth of conversion requests that adapt existing educational products into customized solutions for customers. The position plays an essential role in ensuring accuracy, efficiency and cross-team collaboration, while developing strong product knowledge and identifying opportunities to improve offerings and internal processes. Applicants should have familiarity with Lakeshore products and solutions. The ideal candidate is detail-oriented, customer-focused, and eager to learn in a fast-paced, mission-driven environment serving educators. A day on the job looks like this: Reviewing and processing incoming conversion requests to ensure accuracy, completeness and adherence to established guidelines Partnering with colleagues across teams to support and grow Lakeshore’s overall strategy for product conversions Developing and maintaining a working knowledge of Lakeshore offerings as well as relevant industry competitors to better support customer needs Collecting and analyzing data across conversion requests to identify trends, gaps and opportunities for improving products and solutions Qualifications: Got the skills and experience? Here’s what we’re looking for: Familiarity with Lakeshore products and solutions Proficiency with Microsoft Office applications and Adobe Acrobat Reader; comfortable learning and using new technologies Classroom experience or exposure to curriculum development is a plus Strong written and verbal communication skills Customer service–oriented mindset and approach to work Excellent problem-solving skills and the ability to identify practical solutions Additional Information: And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market. For this position, new employees joining Lakeshore are typically brought into the organization at an hourly rate between $19.48-$22 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. Employee discount on products that make you smarter Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit www.lakeshorelearning.com/careers Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1