Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements:
? Experience supervising a customer service team and monitoring performance trends.
? Experience working in a high-volume environment.
? Proactive problem solver and able to handle difficult situations or customers as they arise.
? Extensive customer service experience - Be friendly, positive and solutions-oriented.
? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures).
? Ability to navigate multiple technology platforms simultaneously.
? Effective communication skills with clients, patients, caregivers and families.
? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus.
? 5 years of customer service experience preferred.
? Fluency in Spanish is a plus.
Benefits:
Apply Now
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements:
? Experience supervising a customer service team and monitoring performance trends.
? Experience working in a high-volume environment.
? Proactive problem solver and able to handle difficult situations or customers as they arise.
? Extensive customer service experience - Be friendly, positive and solutions-oriented.
? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures).
? Ability to navigate multiple technology platforms simultaneously.
? Effective communication skills with clients, patients, caregivers and families.
? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus.
? 5 years of customer service experience preferred.
? Fluency in Spanish is a plus.
Benefits:
Apply Now