SAP SD Consultant – Condition Contract Management (CCM)

Description:

Role Overview: The Onshore Solution Architect /

Functional Lead will serve as the strategic and hands-on bridge between

business objectives and the Salesforce platform. As a highly proactive driver

of getting things done, this role focuses on unblocking the current enhancement

backlog, optimizing data flow across systems, and ensuring Sales, Service, and

Experience Clouds are fully leveraged to drive user adoption and CSAT.

Additionally, this role will help drive the creation and management of Standard

Operating Procedures (SOPs) to ensure operational excellence and consistent

platform governance and resolve support issues.

Ideal Experience: 8–10+ years total IT/Business

experience, with 5–7+ years dedicated to Salesforce.

Key Responsibilities & Expertise:

Cross-Cloud

Architecture & Hands-On Execution: Deep functional expertise

across Sales Cloud, Service Cloud, and Experience Cloud. Ability to get

hands-on in the platform to guide portal strategies for scheduling,

invoice management, and future e-commerce gateways.

Data

& Integration Strategy: Possess a strong understanding of

data architecture and functional data flow. Must be able to manage and

optimize existing data pipelines, specifically overseeing the

HubSpot-to-Sales Cloud lead routing process and the 6 downstream operating

system integrations currently in place.

Strategic

Delivery Partnership: Work highly strategically with Delivery

Lead to execute platform goals. Delivery Lead will own all primary

stakeholder alignment; this role is focused on providing the architectural

and functional solutions to support those stakeholders.

Enhancement

Delivery & SOPs: Translate business requirements into

scalable Salesforce solutions. Drive the creation and management of SOPs

to streamline the proposal management process and prepare the data model

for future scale.

Ecosystem

Management: Proven experience managing third-party app

ecosystems, specifically document generation and storage workflows

utilizing Conga, DocuSign, and AWS.

Day-in-the-Life / Daily Activities:

Morning

Sync (US Hours): Review overnight deployment logs and status

updates from the Offshore Developer.

Strategic

Sync with Delivery Lead: Lead working sessions with Delivery Lead

to align strategic objectives, review gathered requirements for upcoming

Experience Cloud features (e.g., the scheduling capability and customer

profile portal), and ensure functional execution supports stakeholder

needs.

Backlog

Grooming & Execution: Act as the hands-on driver to triage

incoming requests, separating immediate L1/L2 support needs from strategic

enhancement work, ensuring the offshore development queue is properly

prioritized and getting done.

Solution

Design: Map out functional data flows (e.g., mapping how HubSpot

leads transition into standard proposals without CPQ).

Afternoon

Handoff: Conduct a daily crossover stand-up with the Offshore

Developer in India to review functional requirements, unblock technical

issues, and set priorities for their upcoming shift.

Required Tools & Technologies:

Core

Platform: Salesforce Sales, Service, and Experience Clouds

(Setup, Flow Builder, Process Builder).

Agile

& ALM: Jira, Rally; Confluence for documentation.

Data

Architecture & Analytics: Salesforce Data Loader, Workbench,

Salesforce Inspector, ETL tools, Snowflake, Data Fabrics.

Process

Mapping: Lucidchart, Microsoft Visio.

Ecosystem: HubSpot,

Conga Composer, DocuSign eSignature.

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