SAP Academy for Services & Consulting - Success Plan Manager - Palo Alto (Hybrid)
SAP is a leading company that helps the world run better by providing innovative solutions across various industries. They are seeking a Success Plan Manager to support customers in adopting and optimizing SAP solutions, focusing on customer success through structured success activities and collaboration with various teams. Responsibilities Successfully complete a structured 12-month learn-and-apply academy program Participate in classroom learning, simulations, and real-customer engagement scenarios Support the execution of Success Plans under guidance of experienced Success Plan Managers Assist with development, maintenance, and updates of customer success documentation Prepare materials for governance meetings, including quarterly reviews and steering sessions Support tracking of adoption milestones, consumption indicators, and value realization inputs Participate in proactive risk identification and escalation preparation Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools Contribute to continuous improvement of engagement quality and customer experience Support executive-level customer relationships built on trust, transparency, and consistent delivery quality Ensure disciplined planning, execution, and follow-up across all Success Plan activities Provide clear, concise, and value-based executive communications and reporting Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes Uphold SAP standards for service quality, governance, and customer engagement excellence Skills STEM degree or equivalent technology experience 1–3 years as a Functional/Technical Consultant or in project management Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS) Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations Able to translate business needs into technical/functional requirements and practical roadmaps Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams Benefits Great benefits Competitive pay and benefits Company Overview SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It is a sub-organization of Delos Cloud. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is