Salesforce / Service Cloud Admin
Dice is the leading career destination for tech experts at every stage of their careers. Our client, ASCII Group LLC, is seeking the following. Apply via Dice today! Hi, The following requirement is open with our client. Title : Salesforce / Service Cloud Admin Location : FORT MILL, SC Duration : 6+ Months Relevant Experience (in Yrs.): 8+ Detailed Job Description: • As a Salesforce Support Engineer, you will be responsible for maintaining and optimizing Salesforce Sales and Service Cloud platforms to support business operations. You will troubleshoot issues, manage integrations, and ensure system reliability while collaborating with cross-functional teams to deliver seamless support experiences. Responsibilities: • Provide day-to-day support for Salesforce Sales and Service Cloud environments • Troubleshoot and resolve technical issues related to user access, workflows, and data integrity • Manage and support integrations with SSO, LDAP, and external systems via APIs • Monitor system health and proactively address performance or availability concerns • Participate in incident response, root cause analysis, and implement preventive measures • Assist with deployments and ensure smooth transitions with minimal business disruption • Maintain detailed documentation of configurations, processes, and support knowledge base • Collaborate with stakeholders to define and monitor service level objectives (SLOs) • Identify opportunities for automation and process improvements Thanks & regards, Vamsi Billa Technical Recruiter == ASCII Group, LLC Mobile: Email: | Website: == Apply tot his job