Salesforce CPQ/Billing Support Consultant

Role Summary:We are looking for a Salesforce CPQ/Billing Support Consultant to join our team as an individual contributor focused on production support and issue resolution for Salesforce Revenue Cloud applications. The ideal candidate will have hands-on experience with Salesforce CPQ and Billing, a strong understanding of quote-to-cash processes, and a problem-solving mindset to support business operations and minimize disruptions. Key Responsibilities:Investigate and resolve user-reported issues in Salesforce CPQ and Billing (e.g., pricing, quoting, orders, amendments, usage, and invoicing)Perform root cause analysis, identify patterns, and implement long-term fixes in collaboration with development or admin teamsMonitor and respond to integration failures and system errors between Salesforce and external systems (e.g., ERP, tax engines like Avalara)Execute basic data fixes and configuration adjustments (price rules, product bundles, flows) as needed within established guardrailsHandle administrative tasks such as user access, permission set updates, and record correctionsLog, track, and document issues in a ticketing system (e.g., JIRA), ensuring timely updates and resolutionsSupport user acceptance testing (UAT) and validation for minor enhancements or fixesMaintain internal documentation for known issues, resolutions, and support workflows Required Skills & Experience:5+ years of hands-on support experience with Salesforce CPQ and BillingSolid understanding of Salesforce data model and Revenue Cloud workflowsStrong problem-solving skills in quote-to-cash lifecycle, including pricing, discounts, amendments, subscriptions, usage, and invoicingExperience with system monitoring, root cause analysis, and support ticket triagingStrong knowledge of development experience with APEX, Salesforce Flow, and debugging via logsWorking knowledge of SOQL and basic data analysis in Excel/Google SheetsStrong communication and documentation skillsSalesforce Certified Administrator, CPQ Specialist, and Billing Super badge

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