Salesforce Consultant
Welcome to Decision Foundry - Data Analytics Division! We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels. Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success. We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. We win as an organization through our core tenets. They include: · One Team. One Theme. · We sign it. We deliver it. · Be Accountable and Expect Accountability. · Raise Your Hand or Be Willing to Extend it Role summary We are seeking a Salesforce Consultant for our client who thrives in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here. Work Arrangement: Remote Responsibilities Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction. Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers. Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades. Track and log time against customer requests, ensuring transparency in effort and accurate scoping. Translate customer needs into defined technical requirements and solution designs. Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets. Maintain documentation and best practices to support recurring or common post-go-live needs. Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work. Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.