Salesforce Analyst/ Admin

• *Description** Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? The sale of Apple products and services fuels our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple. At the end of the day, we are here to grow our business through partnering with our consumer, enterprise, and education channel sales teams. As part of our Worldwide Sales Business Process Re-engineering (WW Sales BPR) group, you and your team will be responsible for implementing strategies, programs, tools and processes that enable the business to drive sales, improve customer experience, innovate the way we manage and support one of the largest channel operation in the world, among many other exciting goals. These solutions -can be new technical capabilities, or transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. You will be delivering key initiatives that support a broad, cohesive sales solution strategy. • *Job Responsibilities** We work closely with the business teams to become functional experts in key channel sales / end-user sales / merchandising / digital and physical retail processes and related solutions needs. We establish credibility as trusted advisors by listening, understanding business requirements and quickly providing options for consideration. Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role. Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies. You will focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile,), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions. Be the inspiring leader in developing solutions as well as leading the project execution. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables. We propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability. Partner with leadership teams to craft business cases and budget for changes/projects. Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation. • *Job Title: Salesforce Business Analyst & Admin** Support key business processes promoting application, data integrity, governance, and compliance. Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes. Design and implement reports, dashboards and alerts that support the business processes and deliver business insight. Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs. Prepare the business for the change and adoption - Ensuring that from the very start of the project, there is a change management plan in place. By the time, we are live - the business is ready and excited to take on the adjustments to people, process and technology. Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Marketing Cloud, and Einstein Analytics / Tableau CRM. • *Skills Required** Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables. Resilient and tenacious with a propensity to