Salesforce Administrator & Release Engineer Public Trust (Remote) DH
About the position ICF seeks an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce's Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Responsibilities • Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards. • Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. • Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. • Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. • Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. • Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. • Create and maintain technical documentation for system configurations, release processes, and project deliverables. • Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. • Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards. Requirements • Active Salesforce Administrator certification. • 3+ years as a Salesforce Administrator for large production orgs. • 6+ months of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). • Candidate must have a Public Trust or an Active Secret clearance • U.S. Citizenship is required due to federal contract requirements • Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. • Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. Nice-to-haves • Salesforce Advanced Administrator certification or other technical Salesforce certifications. • Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.) • Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes. • Understanding of DoD and federal government security standards and experience supporting ATO processes. • Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.) • Familiarity with Salesforce Public Sector Solutions components. • Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD. • Prior involvement in data migration projects from legacy systems to cloud platforms. • Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc. • Prior experience delivering user training or creating technical documentation. • Highly effective analytical and problem-solving capabilities. • Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. • Excellent communication and interpersonal skills to interface effectively with team members and federal clients. Apply tot his job