Salesforce Administrator

About ControlUpControlUp is a leading provider of Digital Employee Experience (DEX) solutions, helping enterprises optimize IT environments and deliver seamless end-user experiences. As we continue to scale, we are seeking a Salesforce Administrator to join our team in Ft. Lauderdale, FL. This role will play a crucial part in managing and optimizing our Salesforce environment to support business operations and growth.Role OverviewThe Salesforce Administrator will report to our System Analyst – who is responsible to drive the performance of our Salesforce environment – and work closely with our Revenue Operations team. The Salesforce Administrator will support our System Analyst to enhance and optimize our Salesforce platform, ensuring it meets the evolving needs of our Sales, Marketing, Customer Success, Finance and Product teams. The ideal candidate will have strong technical skills, a deep understanding of Salesforce best practices, and the ability to collaborate cross-functionally to drive process improvements and automation.Why Join ControlUp?Be part of a high-growth SaaS company recognized as an industry leader in DEX.Work in a dynamic, collaborative environment where your contributions directly impact business success.Hybrid work model (3 days in the Ft. Lauderdale office).Competitive compensation, benefits, and professional development opportunities.If you are a proactive and detail-oriented Salesforce Administrator looking to contribute to a fast-paced, high-impact organization, we encourage you to apply! Key Responsibilities Salesforce Administration & MaintenanceCreate and maintain user setup, roles, profiles, permissions, and security settingsMaintain system integrity and performance, collaborate with our Sales Operations team to ensure data accuracyPerform regular audits, backups, and updates to ensure system efficiencyProcess Optimization & AutomationDevelop and optimize Salesforce workflows, validation rules, and automationSupport sales, marketing, and customer success teams by improving lead routing, opportunity management, and reporting capabilitiesIdentify and implement process improvements to enhance efficiency and data qualityData Management & ReportingEnsure data cleanliness and integrity through deduplication, enrichment, and validation processesCreate and maintain reports, dashboards, and key performance indicators (KPIs) for various business unitsAssist in data migrations, integrations, and updatesUser Support & TrainingServe as a key point of contact for Salesforce-related issues and troubleshootingDevelop training and documentation for end-users to enhance system adoption and proficiencyCollaborate with stakeholders to gather requirements and implement solutions that align with business needsCross-Functional CollaborationWork closely with the Lead Systems Analyst, RevOps, SalesOps, IT, Marketing, Product and Finance teams to ensure Salesforce aligns with company goalsAssist with Salesforce integrations with third-party applicationsParticipate in the development and execution of Salesforce roadmap initiatives Qualifications Experience & Technical Skills2+ years of experience as a Salesforce Administrator in a fast-paced environmentSalesforce Administrator Certification (ADM-201) required; additional certifications (Advanced Admin, Platform App Builder) are a plusHands-on experience with Salesforce configuration, including Flows, Process Builder, custom objects, and permission setsStrong data management skills, including proficiency with Data Loader and data import/export toolsBasic understanding of Apex, Lightning components, and third-party integrations is a plusSoft Skills & AttributesStrong analytical and problem-solving skills with attention to detailAbility to work independently and in a team-oriented environmentExcellent verbal and written communication skills to interact with technical and non-technical stakeholdersHighly organized with the ability to manage multiple projects and priorities effectively

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