Salesforce Administrator

SUMMARY: The Salesforce Administrator optimizes Baker Electric's business construction applications to their fullest potential. It requires a collaborative approach, working closely with various operating groups, IT and other departments, and external partners to ensure the alignment of construction application solutions with business requirements and objectives. This role focuses on user access, performance, security, troubleshooting, enhancements, and integrations. The Construction Applications Administrator II reports to the Construction Applications Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: Salesforce / Applications Optimization and Maintenance: • Collaborate with key stakeholders to identify, evaluate, and prioritize opportunities for construction application enhancements and optimizations. • Gather functional and technical requirements through interviews, workshops, surveys, use cases, committees, and other methods. • Manage strong relationships with applications vendors and service providers to ensure the delivery of high-quality services. • Lead configuring of construction software applications, including enterprise-level CRM (Salesforce) and construction project management (Procore). • Manage software and application updates, releases, and upgrades to keep applications current, secure, optimized, and aligned with business objectives. • Create and maintain documentation for application changes, upgrades, and processes. • Perform application health checks and ensure regular data backups are performed. Salesforce / Applications User Management, Training, and Support: • Assign and manage user permissions and access within construction applications, ensuring users have the appropriate levels of access and knowledge to perform their work. • Diagnose and resolve construction application issues, providing timely responses and support to end-users and escalating problems when necessary. • Manage user performance, identify bottlenecks, and perform tuning to ensure efficiency and high user satisfaction. • Collaborate to develop and deliver training programs for end-users, ensuring effective adoption and utilization of construction applications. • Provide ongoing support and guidance to users, enhancing their understanding and capabilities within various applications. Salesforce / Applications Quality Assurance and Testing: • Develop and implement quality assurance processes. • Ensure thorough testing of construction applications and systems with test plans and test cases, maintaining high standards of reliability and performance. Salesforce / Applications Process Improvement and User Adoption: • Drive process enhancement and user adoption by documenting existing and future workflows and collaborating with stakeholders to address their changing needs to ensure adaptable and effective solutions. • Evaluate viable products and construction application upgrades, offering iterative feedback to achieve solutions that exceed specifications and enhance final products. Salesforce / Applications Data, Reporting, and Dashboards: • Enable data-driven decision-making by ensuring accurate data entry, monitoring application performance, and implementing backup and disaster recovery measures to maintain data integrity. • Create reports and dashboards to empower stakeholders to make informed, data-driven decisions based on centralized views of important data and metrics. • Ensure data security and implement security measures to protect the construction applications and the information they contain. • Build and maintain integrations between construction applications to create workflows, centralized data, accurate and timely information, and the automation of tasks. Artificial Intelligence: • Leverage artificial intelligence to improve efficiency, productivity, accuracy, and decision-making capabilities of your work, as well as for construction applications and the business. Closely collaborate with the following departments and functions: • Construction Applications Manager: To align Applications projects with organizational goals and ensure efficient execution. • IT: To ensure construction application functionality meets business needs and compliance with Baker's IT architecture, compliance, and cybersecurity standards. • Applications Vendors: Collaborate with vendors to optimize use of their services to deliver value for the company. • Learning & Development: For the development and dissemination of training materials and programs. EXPERIENCE, EDUCATION: • Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field preferred. • Salesforce product knowledge and 1+ years of experience in a Salesforce Administrator or similar CRM Administrator role required. • Certified Salesforce Administrator, or a willingness to become certified within 1 year of hire. • 3+ years of experience in application, technical, or process improvement roles preferred. • Demonstrated experience in business applications analysis, with a strong understanding of software applications and databases. • Certifications in applications analysis, Lean Six Sigma, or relevant technical fields preferred. • Previous working experience working in the construction industry or with construction software solutions, such as Trimble, Viewpoint Spectrum, Procore, or BuildOps preferred. • Technical proficiency with SQL, writing code, developing applications, and building integrations preferred. • Strong communication skills, both written and verbal. • Ability to collaborate effectively with cross-functional teams and business stakeholders. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 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