Sales Support Specialist

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. As a Sales Support Specialist, you will support the pre-sales process and drive key Sales & Distribution priorities forward by providing product information, case design support, and collaborating with team members to ensure a smooth workflow. Responsibilities Provide accurate and timely support across the pre‑sales process, including product information, case design support, illustrations, and resource navigation Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service‑oriented manner Collaborate with team members, Sales leadership, and cross‑functional groups to address needs and support business priorities Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team Maintain a strong understanding of products, processes, and tools to effectively support sales activity Follow established best practices and contribute ideas to refine processes and enhance team effectiveness Support the development of materials and messaging used in sales initiatives Skills Demonstrated drive to positively impact the sales process and support business goals Strong team orientation with a collaborative approach to problem‑solving Willingness to learn and successfully complete required licensing within established timelines Enthusiasm for developing industry knowledge and expanding technical skill sets Customer‑centric mindset with a professional and engaging phone presence Strong sales acumen and customer service capabilities Ability to adapt in a fast‑paced environment and navigate changing priorities Knowledge of financial services is an asset Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows Life and Annuities experience preferred Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams Ability to interpret product information and communicate concepts clearly Experience working in a service‑oriented, high‑volume environment Interest in growing into sales, distribution, or technical roles over time Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage Adoption/surrogacy and wellness benefits Employee/family assistance plans Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) Financial education and counseling resources Up to 11 paid holidays 3 personal days 150 hours of vacation 40 hours of sick time (or more where required by law) each year Full range of statutory leaves of absence Company Overview Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is