Sales Support Representative

Guarantee Trust Life Insurance Company (GTL) is currently seeking a Sales Support Representative to join their team. This role involves providing exceptional service and support to agents, onboarding new agents, and assisting with various insurance processes, while also preparing for a future in sales. Responsibilities Responsible for providing exceptional service and support (via phone, chat, and email) Help onboard new agents by processing contracting paperwork Provide ongoing day-to-day assistance to agents using various systems, products and procedures Meet daily performance standards May be required to perform other related duties as assigned Skills 1 year of experience in customer service, insurance, agency or brokerage Strong communication, organizational and problem-solving skills Proficiency in Microsoft Office products Has an interest in pursuing a career in sales, business development, or account management College degree preferred and/or equivalent experience Experience in a call center environment Previous sales experience Understanding customer objections and how to resolve customer issues Ability to establish strong relationships with customers Coordinating cross-functional work with other departments (i.e. Marketing, Commissions, or New Business departments) Benefits Medical Health Savings Account (including employer contribution) Dental Vision Basic Life Insurance (full premium paid by employer) Voluntary Employee, Spouse and Child Life Insurance Short-Term and Long-Term Disability Paid Holidays Paid time off including vacation, personal days, and sick time 401(k) and Profit-Sharing retirement plan Company Overview Guarantee Trust Life Insurance Company has a long history of operating on the values of integrity, quality products and personal customer service. It was founded in 1936, and is headquartered in Glenview, Illinois, USA, with a workforce of 201-500 employees. Its website is