Sales & Service Technician

Groundworks is North America's leading foundation repair and water management specialist. The Sales & Service Technician plays a crucial role in the customer journey post installation, focusing on inspecting and servicing preexisting solutions while recommending additional options to customers. Responsibilities Execute appointments scheduled with customers Travel to customers' home based on assigned appointments Build long-term relationships with customers and professionally represent the company Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures Perform annual customer maintenance visits, examining work previously completed Perform reactive service appointments, diagnose, and fix any issues Install additional products purchased by the customer as necessary Adhere to safety regulations and procedures when carrying out responsibilities Examine solutions installed by the company and determine potential warranty or non-warranty work Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required Other duties as assigned Skills High school diploma or GED or equivalent experience A valid, non-restrictive Driver's License is required 1 or more years of proven sales experience preferred but not required Construction/Home Improvement experience preferred Proven customer relations experience preferred Benefits Medical Dental Vision Long/Short Term Disability Life insurance 401(k) with a company match PTO after applicable waiting periods Company Vehicle and Gas Card provided Employee Company Ownership Opportunities Industry Leading Training Programs Leadership Development and Career Growth Tracks Comprehensive and Affordable Benefits Package Company Overview At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States. It was founded in 2016, and is headquartered in Virginia Beach, Virginia, USA, with a workforce of 5001-10000 employees. Its website is