Sales Operations Administrator/ Sales Support/ Sales Operations - Hiring ASAP (Remote)

Job Title: Sales Support Representative II Location: Remote Duration: 18 months of contract possible extension Schedule: 8am – 5pm Eastern for both Training and regular schedule Payrate: $23/hr - $24.86/hr. We're looking for a highly organized and customer-focused Sales Support Representative on a contract basis. This individual contributor role acts as the critical operational partner to the Mid-Market Channel Team, supporting them from the mid-stage of the sales cycle through deal closure and the entire customer lifecycle. You will be the dedicated force ensuring operational efficiency and data integrity, responsible for high-stakes tasks across two primary phases: Deal Closure Support (Opportunity Compliance, Quoting, Order Placement, CSM Handoff) and Customer Lifecycle Management (Onboarding, Renewals). Your ultimate goal is to accelerate deal closure and ensure a seamless, high-quality transition to the Customer Success Manager, setting up sustained customer happiness and operational success from day one. Responsibilities: Deal Closure Support: • Opportunity Compliance: Collaborate closely with Accountant and VAR partners to confirm that all generated client opportunities are accurately documented and configured in the system. Your role is to support compliance efforts by verifying that internal SLA sand data standards are met across the Mid-Market Channel. • Quoting and Pricing: Partner with Account Executives to generate, validate, and manage all quotes for key Firms/Partners, ensuring rapid delivery of accurate configurations to accelerate deal closure. • Account Hierarchy Setup: Proactively utilize Salesforce to build, update, and manage entity and company mappings and account hierarchies before the contract is signed, ensuring a clean system foundation. • Contract Finalization: Support Account Executives in preparing final contract packages, gathering necessary approvals, and ensuring all deal prerequisites are met to accelerate time-to-signature. Initial Onboarding Support: • Activation and Setup: Serve as the primary liaison post-signature, orchestrating all internal steps to get customer accounts fully set up, including system configuration, license provisioning, and managing the internal handoff process. • Issue Resolution: Ensure all internal support cases related to new customer setup and initial onboarding are promptly opened, tracked, and resolved, running interference between Sales, Customers, and internal teams (Support, Risk, Payments). • Handoff to CSM: Facilitate a smooth and comprehensive hand-off of the customer account to the designated Customer Success Manager (CSM) once all post-deal complexities are resolved and the account is fully operational. Customer Lifecycle Management & Renewals: • Renewal Support: Proactively track upcoming renewal dates, prepare necessary documentation, and generate initial renewal quotes to support the Account Executive's retention efforts. • Financial Tracking: Address and resolve any billing needs or discrepancies throughout the customer lifecycle. • Operational Excellence: Maintain clear, consistent, and timely communication with all stakeholders, proactively identifying and resolving operational roadblocks to ensure customer satisfaction and internal efficiency. Qualifications: • 3+ years of demonstrable experience in a Sales Operations, Deal Desk, or Operational Support role, preferably within a B2B SaaS environment. • Bachelor of Science preferred. • Expert-level proficiency in Salesforce with demonstrated experience in managing complex data structures, including entity/company mapping, and building accurate quotes (CPQ experience is a plus). • Strong working knowledge of QuickBooks and financial data management. • Exceptional communication skills, both written and verbal, with a proven ability to manage multiple high-priority tasks in a fast-paced environment. • Must possess a proactive problem-solver mindset with a keen eye for detail and a dedication to process improvement. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Types: Full-time, Contract Pay: $23.00 - $24.86 per hour Expected hours: 40 per week Work Location: Remote Apply tot his job Apply tot his job