Sales Onboarding Specialist

Questrade Financial Group is a forward-thinking fintech company dedicated to providing innovative financial solutions. They are seeking a Sales Onboarding Specialist to manage inbound sales inquiries and deliver exceptional customer experiences while meeting sales targets.ResponsibilitiesHandle inbound sales inquiries across multiple channels: Chat, email and phoneConvert inquiries into sales by understanding the customer needs and recommending tailor solutionsConsistently meet or exceed sales targets and key performance metricsProactively manage a sales pipeline during slower periods, ensuring all leads are nurturedStay knowledgeable about our products and services to provide accurate information to clientsCollaborate with team members and leadership to identify and implement process improvementsMaintain accurate records of interactions and sales activities in SalesforceUsing first contact resolution to answer questions, address objections, and finalize the transaction within the initial conversationSkillsHave 1+ years' proven experience in sales, ideally in a contact centre or multi-channel environmentHave a track record of exceeding sales targets while delivering customer focused solutionsHave familiarity with Salesforce and pipeline managementAre a customer-first sales professional who is passionate about providing outstanding service while achieving sales resultsHave exceptional communication and interpersonal skills, with the ability to actively listen and empathizeHave strong problem solving skills and a proactive mindset to meet customer needs in real timeHave outstanding organizational skills to handle multiple interactions, manage sales pipelines, and identify new opportunities to support clientsHave experience in the financial services industryAre fully bilingual in English and FrenchBenefitsHealth & wellbeing resources and programsPaid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesWork-life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentCompany OverviewQuestrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.questrade.com.



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