Sales Engineer

Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. The Sales Engineer for Customer Value & Expansion will act as a technical specialist to enhance customer renewals and manage expansion projects, focusing on proving ROI through advanced technical storytelling. Responsibilities Partner with AEs & CSMs to diagnose account configuration and health Identify opportunities to grow account usage of new Fullstory features Complete technical RFP and InfoSec questionnaires to facilitate smooth customer renewals Conduct technical enablement sessions to up-level the CSM team Skills 1–3 years of experience in Customer Success, Sales Engineering, or Technical Account Management A baseline understanding of web and mobile technologies (HTML, CSS, JS, or APIs) A proven ability to manage projects that involve multiple stakeholders Thrives on the challenge of turning a 'No' into a 'Yes.' Comfortable commanding a room and navigating demos toward executive value-drivers Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency Benefits Flexibility and Connection. Benefits. Learning opportunities. Productivity support. Team Collaboration. Paid parental leave. Bereavement leave, including miscarriage/pregnancy loss. Company Overview FullStory develops a digital experience intelligence platform designed to capture customer experience data. It was founded in 2014, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Fullstory has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 4 in 2023, 2 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.