Sales Engineer

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our Careers Site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! PagerDuty is the leading digital operations management platform for businesses. Our SaaS solution empowers over 15,000 customers worldwide to improve operational reliability, agility, and visibility across their organizations. With PagerDuty, teams can quickly identify and resolve issues before they impact public sector customers, enabling them to deliver exceptional digital experiences. Role Overview: As a Sales Engineer, you will be responsible for demonstrating the value of the PagerDuty Digital Operations Platform to commercial and major sales customers. Your focus will be on conducting technical sales discovery to uncover customer challenges, delivering custom demos tailored to specific business needs, running Proof-of-Value (PoV) sessions to showcase business impact, and creating current state architectures to map existing workflows and identify optimization opportunities. The Sales Engineer will be a blend of technical expertise, consultative selling skills, and strong communication to effectively engage with customers ranging from DevOps engineers to senior executives. Key Responsibilities: Technical Sales Discovery – Conduct in-depth discovery sessions to assess customer pain points, business goals, and existing workflows. Custom Demonstrations – Deliver tailored demos that highlight how PagerDuty’s Digital Operations Platform can solve specific business challenges and drive efficiency. Proof-of-Value (PoV) Execution – Lead PoV engagements that validate PagerDuty’s business impact through hands-on customer trials and real-world use cases. Current State Architecture Mapping – Document and analyze existing customer workflows, identifying inefficiencies and opportunities for automation and incident response improvements. About You – Skills & Attributes: Fluency in English (with Business Acumen) Strong ability to bridge technical and business conversations, making complex concepts accessible to diverse audiences. Exceptional communication and presentation skills, with experience selling SaaS solutions to commercial and enterprise customers. Ability to work independently and cross-functionally in a fast-paced, high-growth environment. Qualifications: 3-5+ years of experience in a pre-sales, technical consulting, or solutions engineering role. Experience with IT operations, incident management, monitoring, or DevOps tooling Basic scripting knowledge (e.g., Python, Bash, PowerShell) is a plus. Experience working with APIs, integrations, and cloud-based solutions. Preferred Qualifications: Experience in commercial sales environments. Time zone: 7am - 4pm ET PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Santiago office 1-2 day per week, so you can thrive in your new role and fully embrace being a Dutonian! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package from day one Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

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