Sales Effectiveness Business Analyst (CRMA/Einstein) - FLEX Location

UPS is a Fortune Global 500 organization that is seeking a Sales Effectiveness Business Analyst to support global sales performance through analytics and reporting. The role involves developing and maintaining dashboards within Salesforce CRM Analytics and Power BI, ensuring data accuracy, and collaborating with cross-functional teams to meet evolving business needs.ResponsibilitiesDevelops and maintains dashboards and reporting assets within Salesforce CRM Analytics and Power BI used to monitor global sales performancePerforms recurring data validation and quality assurance checks to ensure dashboards meet accuracy, cadence, and governance requirementsSupports development of new dashboards and reporting enhancements that translate business questions into actionable reportingAssists with the development and maintenance of dataflows, calculated fields, and KPI logic supporting commercial analyticsInvestigates and resolves data discrepancies that impact global sales reportingCollaborates with stakeholders across the commercial organization to gather reporting requirements and support reporting adoptionDocuments data definitions, KPI logic, and dashboard usage guidelines to support reporting governanceSupports deployment and certification of reporting assets used by the global sales organizationTriage Salesforce Cases submitted by users related to Dashboards and triage production bug defectsSkillsBachelor's Degree or International equivalentExperience conducting quantitative analysis and working with business intelligence or analytics toolsProficiency in Microsoft Office applications, including Excel and PowerPointWorking knowledge of SQL, SAQL, or similar data query languagesStrong analytical and problem-solving skills with high attention to detailAbility to translate business questions into structured reporting and analysisAbility to manage multiple tasks and collaborate effectively with cross-functional stakeholdersMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employerExperience supporting sales performance reporting or revenue operations analyticsFamiliarity with Salesforce CRM Analytics, Power BI, or similar reporting platformsExperience performing dashboard development, data validation, and reporting quality assuranceUnderstanding of KPI governance and commercial performance reportingBenefitsMedical/prescription drug coverageDental coverageVision coverageFlexible Spending AccountHealth Savings AccountDependent Care Flexible Spending AccountBasic and Supplemental Life Insurance & Accidental Death and DismembermentDisability Income Protection PlanEmployee Assistance Program401(k) retirement programVacationPaid Holidays and Personal timePaid Sick and Family and Medical Leave time as required by lawDiscounted Employee Stock Purchase ProgramCompany OverviewOperating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. It was founded in 1907, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is http://www.ups.com.



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