Sales Development Representative

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training. The Sales Development Representative is responsible for supporting the Sales team in selling CPI’s training programs to targeted organizations through multi-channel outbound strategies and direct sales support. Responsibilities Generate interest in CPI training programs, engage with prospective customers, and schedule meetings with prospects and the CPI Territory Account Managers and Enterprise Sales Executives Manage a pipeline of leads via Customer Relationship Management (CRM) system, reporting on pipeline status regularly Deliver warm leads to the Territory Account Managers and Enterprise Sales teams Utilize sales generation tools, cold calling, and emailing to generate new sales opportunities Support leadership when asked by actively participating in projects and/or assignments within the department or cross-departmentally Identify and share best practices for refining the company’s lead-generation playbook with team members and leadership Serve as a key member of the Sales Development Team Assist in the professional development of other team members through job shadowing, formal training, and serving as the point of contact for additional questions Perform other position-related duties as assigned Skills High school Diploma or GED Experience working with Microsoft Suite products High level of customer focus, with internal and external customers Well organized and capable of managing multiple tasks at one time Results-driven Strong verbal and written communication Intellectually curious with excellent problem-solving skills Ability to work independently and be a member of a multi-function team High attention to detail Bachelor's Degree or equivalent experience Experience working with a CRM, such as Salesforce or Microsoft Dynamics Experience working with sales enablement tools such as SalesLoft, Gong, or Hubspot Benefits Annual company performance bonus Comprehensive benefits package 401k PTO Health & Wellness Days Paid Volunteer Time Off Continuing education and training Hybrid work schedule Paternity Leave Company Overview Crisis Prevention Institute provides training and consulting in behavior management and dementia care for human service professionals. It was founded in 1980, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 201-500 employees. Its website is