Sales Compliance Specialist
Sales Compliance Specialst (bilingual)
Location: Remote
PURPOSE & DESCRIPTION
The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in-home, and in-store interactions. This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Specialists review customer interactions and aggregate data to provide actionable insights for various Operations, Support & Product teams.
JOB RESPONSIBILITIES
Help identify and trend fraudulent activity and compliance issues through interaction analysis
Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
Utilize voice analytics software to find specific call types and create custom views that add business value
Contribute to ad hoc analytics & inspection projects that support business initiatives
Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
Process ad hoc requests as assigned by Compliance leadership for supporting teams/departments
Clearly and concisely summarize findings though verbal and written communication
Create visual reports that help create narratives to accompany data
Demonstrate Core Values and Leadership Principles
WHAT YOU’LL BRING TO THE TEAM
Ability to handle sensitive data and discussions in a professional and discreet manner
Strong language comprehension, verbal and written communication skills
Strong time management skills
Ability to maintain productivity with minimal direct supervision
Analytical, problem solving, outside-the-box and solution-oriented thinking
Technical skills and ability to learn
DESIRED QUALIFICATIONS
Bachelor’s Degree or equivalent work experience in a relevant field
Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred
Microsoft Office Suite
Power BI knowledge (preferred)
Demonstrated ability to consistently achieve all performance metrics
Bilingual proficiency is required (English and Spanish)
WORKING CONDITIONS
Shifts are typically comprised of an 8-hour day at a computer workstation.
Overtime may be required according to business needs.
Location: Remote
PURPOSE & DESCRIPTION
The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in-home, and in-store interactions. This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Specialists review customer interactions and aggregate data to provide actionable insights for various Operations, Support & Product teams.
JOB RESPONSIBILITIES
Help identify and trend fraudulent activity and compliance issues through interaction analysis
Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
Utilize voice analytics software to find specific call types and create custom views that add business value
Contribute to ad hoc analytics & inspection projects that support business initiatives
Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
Process ad hoc requests as assigned by Compliance leadership for supporting teams/departments
Clearly and concisely summarize findings though verbal and written communication
Create visual reports that help create narratives to accompany data
Demonstrate Core Values and Leadership Principles
WHAT YOU’LL BRING TO THE TEAM
Ability to handle sensitive data and discussions in a professional and discreet manner
Strong language comprehension, verbal and written communication skills
Strong time management skills
Ability to maintain productivity with minimal direct supervision
Analytical, problem solving, outside-the-box and solution-oriented thinking
Technical skills and ability to learn
DESIRED QUALIFICATIONS
Bachelor’s Degree or equivalent work experience in a relevant field
Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred
Microsoft Office Suite
Power BI knowledge (preferred)
Demonstrated ability to consistently achieve all performance metrics
Bilingual proficiency is required (English and Spanish)
WORKING CONDITIONS
Shifts are typically comprised of an 8-hour day at a computer workstation.
Overtime may be required according to business needs.