Sales Assistant for a Junk Removal and Hauling Company in the US (Home Based Part Time)

Phone Management • Professionally answer inbound calls from customers and prospects. • Provide accurate information regarding services, pricing, and scheduling. • Handle inquiries with a customer-first, compassionate approach. • Screen and direct calls as necessary. Scheduling & Calendar Coordination • Schedule jobs and appointments using company CRM (Workiz) and Google Calendar. • Confirm and update booking details for same-day and next-day service. • Optimize crew routes and job density when possible. • Send appointment reminders and confirmations to customers. Outbound Communication • Make outbound calls to warm leads and existing customers for follow-ups, repeat bookings, and referrals. • Conduct courtesy calls (pre and post-service), satisfaction surveys, and review requests. • Assist with re-engagement of canceled or dormant clients. Reporting & Communication with Owner • Prepare and deliver daily and weekly reports to the owner summarizing: ○ Close rates and booking conversions. ○ Call volume, missed calls, and response times. ○ Customer feedback, issues, and resolutions. ○ Escalate urgent matters or customer complaints to owner promptly. CRM & Data Entry • Accurately log all calls, bookings, and customer interactions in Workiz CRM. • Maintain up-to-date customer records and job note. • Track referral sources, cancellation reasons, and repeat customer metrics. General Administrative Support • Support team with additional administrative tasks as needed (email, documentation, internal communication). • Uphold company’s professional, community-focused brand standards in all interactions. Lead Management & Nurturing • Monitor and prioritize warm leads in the CRM. • Assist in qualifying leads through initial conversations. • Coordinate with sales or owner for next steps on high-potential leads. Customer Relationship Management • Maintain positive customer relationships through timely and professional communication. • Assist in managing customer expectations and resolving minor issues independently. • Support loyalty and referral programs by tracking participation and outcomes. Workflow & Process Improvement • Identify and suggest improvements in communication and scheduling workflows. • Help document standard operating procedures (SOPs) related to customer interactions and scheduling. Technology & Tools Proficiency • Maintain proficiency in Workiz CRM, Google Calendar, SimpleTexting, and other communication tools. • Troubleshoot minor technical issues related to communication platforms or scheduling tools. Confidentiality & Data Security • Handle all customer and company information with strict confidentiality. • Adhere to data protection policies and best practices in communication and record-keeping. Flexibility & Availability • Provide support during peak hours or special campaigns as needed. • Adapt to evolving business needs and take on additional duties as assigned. Apply tot his job