Sales Assist Operations Manager (Remote in Utah)
Job title: Sales Assist Operations Manager (Remote in Utah) in Utah at Rocket Lawyer
Company: Rocket Lawyer
Job description: About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!About your roleWe are seeking a dynamic and results-oriented leader to join our newly formed Customer Sales Assist team. In this role, you will play a crucial part in assisting customers with purchasing and engaging with Rocket Lawyer products and services. You will be responsible for overseeing daily operations, training and developing staff, and implementing sales and engagement strategies to achieve company goals.How you will make a difference day to day
Guide, support, and motivate the team to ensure optimized and incredibly effective skill and process in:
Maintaining a deep understanding of Rocket Lawyer's product suite. Conducting effective discovery to understand each customer's needs and challenges, and effectively communicate and recommend Rocket Lawyer's value and solutions to overcome objections.
Assist customers with the resolution of routine, non-technical account questions and issues, fostering strong customer relationships and loyalty.
Drive customer engagement and ensure an exceptional customer experience by promptly and efficiently resolving all customer issues and fulfilling requests.
Ensure team consistently and accurately performs work in accordance with standard operating procedures, documenting all relevant details of customer interactions in our CRM.
Deliver an exceptional customer experience that results in high customer delight and satisfaction.
Team Leadership:
Recruit, hire, and onboard new team members.
Foster a positive and collaborative team culture, including cross-functional partnership with other teams and departments.
Constantly evaluate team member performance and consistently and effectively coach and develop each team member
Operational Efficiency:
Track agent productivity and business unit KPIs to ensure all targets are consistently met or exceeded.
Run QA program.
Ensure compliance with all company policies and procedures.
Analyze data to identify trends and opportunities
Identify process improvements to enhance efficiency and productivity
What you'll need
Proven experience (5+ yrs) in a sales, retention, or support operations leadership role; preferably in a contact center environment
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Skillful in Excel/Google Sheets and analyzing data
Proficient in sales techniques and strategies
Ability to work effectively under pressure and meet deadlines
Strong organizational and time management skills
Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!Benefits & Perks
Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
Unlimited PTO
Competitive salary packages
Life insurance
Disability benefits
Supplemental Optional Life Insurance Benefits
FSA Options Optional
HSA with Company Match
401k program with Company Match
Fertility Assistance and Planning options
Wellhub & ClassPass fitness platforms
Comprehensive Pet Insurance options
Financial Wellbeing & Student Loan Program access
Access to additional Mental Health & Wellbeing resources
Pre-tax Commuter/Transit Benefits
Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process:
Recruiter Phone Screen
Role Assessment(s)
Hiring Manager Interview
Panel Interviews
Final Interview
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.All your information will be kept confidential according to EEO guidelines.You may request reasonable accommodations by sending an email to .Compensation
Base salary range of $65,000 - $90,000 annually, plus average monthly performance incentives of approximately $1,825 (or $21,900 annually), bringing total potential compensation to $86,900 - $111,900 per year.Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.$65,000—$90,000 USDBy applying for this position, your data will be processed as per Rocket Lawyer .
Expected salary: $65000 - 90000 per year
Location: Utah
Apply for the job now!
Apply Now
Company: Rocket Lawyer
Job description: About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!About your roleWe are seeking a dynamic and results-oriented leader to join our newly formed Customer Sales Assist team. In this role, you will play a crucial part in assisting customers with purchasing and engaging with Rocket Lawyer products and services. You will be responsible for overseeing daily operations, training and developing staff, and implementing sales and engagement strategies to achieve company goals.How you will make a difference day to day
Guide, support, and motivate the team to ensure optimized and incredibly effective skill and process in:
Maintaining a deep understanding of Rocket Lawyer's product suite. Conducting effective discovery to understand each customer's needs and challenges, and effectively communicate and recommend Rocket Lawyer's value and solutions to overcome objections.
Assist customers with the resolution of routine, non-technical account questions and issues, fostering strong customer relationships and loyalty.
Drive customer engagement and ensure an exceptional customer experience by promptly and efficiently resolving all customer issues and fulfilling requests.
Ensure team consistently and accurately performs work in accordance with standard operating procedures, documenting all relevant details of customer interactions in our CRM.
Deliver an exceptional customer experience that results in high customer delight and satisfaction.
Team Leadership:
Recruit, hire, and onboard new team members.
Foster a positive and collaborative team culture, including cross-functional partnership with other teams and departments.
Constantly evaluate team member performance and consistently and effectively coach and develop each team member
Operational Efficiency:
Track agent productivity and business unit KPIs to ensure all targets are consistently met or exceeded.
Run QA program.
Ensure compliance with all company policies and procedures.
Analyze data to identify trends and opportunities
Identify process improvements to enhance efficiency and productivity
What you'll need
Proven experience (5+ yrs) in a sales, retention, or support operations leadership role; preferably in a contact center environment
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Skillful in Excel/Google Sheets and analyzing data
Proficient in sales techniques and strategies
Ability to work effectively under pressure and meet deadlines
Strong organizational and time management skills
Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!Benefits & Perks
Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
Unlimited PTO
Competitive salary packages
Life insurance
Disability benefits
Supplemental Optional Life Insurance Benefits
FSA Options Optional
HSA with Company Match
401k program with Company Match
Fertility Assistance and Planning options
Wellhub & ClassPass fitness platforms
Comprehensive Pet Insurance options
Financial Wellbeing & Student Loan Program access
Access to additional Mental Health & Wellbeing resources
Pre-tax Commuter/Transit Benefits
Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process:
Recruiter Phone Screen
Role Assessment(s)
Hiring Manager Interview
Panel Interviews
Final Interview
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.All your information will be kept confidential according to EEO guidelines.You may request reasonable accommodations by sending an email to .Compensation
Base salary range of $65,000 - $90,000 annually, plus average monthly performance incentives of approximately $1,825 (or $21,900 annually), bringing total potential compensation to $86,900 - $111,900 per year.Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.$65,000—$90,000 USDBy applying for this position, your data will be processed as per Rocket Lawyer .
Expected salary: $65000 - 90000 per year
Location: Utah
Apply for the job now!
Apply Now