Sales and Support Specialist | US Work Hours (5:00 PM
August 21, 2025
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Role Overview
We're hiring a dynamic Sales & Support Specialist. This hybrid role is crucial for new business inquiries, generating qualified sales leads, and providing excellent support to existing customers for a seamless experience. Ideal for an empathetic, articulate, and resilient individual who enjoys both sales development and problem-solving.
About Atlas Labs:
We are a progressive technology company with a global presence, operating in Australia, Sri Lanka and the United States. We specialize in designing and delivering cutting-edge technology products and services that drive innovation and create a meaningful impact. Our expertise spans various sectors, including biomedical, agriculture, and equestrian - industries where we’ve collaborated with clients to solve complex challenges and propel progress. At Atlas Labs, we are passionate about combining advanced technology with customer-focused solutions to improve industries and communities worldwide.
What You’ll Do:
Sales Development (Approx. 50%)
Identify and research potential clients who fit our Ideal Customer Profile (ICP) using tools like LinkedIn Sales Navigator, industry databases, and other platforms.
Initiate contact with potential customers through a multi-channel approach, including cold calls, personalized emails, and social media engagement.
Engage with prospects to understand their needs and challenges, qualifying them based on predefined criteria.
Clearly and concisely articulate the value of our product/s to potential customers.
Schedule qualified meetings and product demonstrations
Meticulously track all activities, leads, and outcomes in our CRM system
Customer Support (Approx. 50%)
Serve as the initial and intermediary point of contact for customer inquiries and issues via email, live chat, and phone.
Diagnose and resolve customer problems with patience, empathy, and efficiency.
Escalate complex technical issues to the appropriate internal teams.
Proactively educate customers on product features, best practices, and new updates to help them maximize value.
Gather and document customer feedback and feature requests, sharing insights with the Product and Marketing teams to drive improvements.
Contribute to the creation and maintenance of support documentation, FAQs, and help-center articles.
Manage and prioritize support requests to ensure timely responses and resolutions.
What You Bring:
Required:
2-4 years of experience in a customer-facing role such as sales development, customer support, or account management.
Exceptional written and verbal communication skills with the ability to be clear, concise, and professional.
A genuine desire to help customers and the ability to handle challenging situations with a calm and positive demeanor.
Strong analytical and problem-solving skills with high attention to detail.
Excellent time management and organizational skills, with the ability to juggle multiple priorities in a fast-paced environment.
Proficient with standard office software and comfortable learning new technology platforms quickly.
A self-starter with a strong work ethic and the ability to handle demanding customers
Familiarity with sales engagement platforms
Hands-on experience with CRM software and helpdesk tools (Hubspot preferred).
What We Offer
A competitive salary and performance-based incentives.
Hybrid work position with flexible working hours.
Global exposure and opportunities for professional growth and career development in both sales and customer success tracks.
Apply Now