Sales and Service Representative

Markel is a global company dedicated to providing confidence and opportunities. As a Sales & Service Rep, you will deliver quality service and insurance recommendations to customers, balancing sales and service responsibilities.ResponsibilitiesWork diligently to find resolution to customer concerns and escalate to appropriate level when necessaryConvey information efficiently, effectively, and appropriately to meet the needs of the customerStrive for first call resolution to provide 'best in class' serviceSales & Service Representatives are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and CodingSkillsAbility to work in a fast-paced team environmentDedicated to providing a positive customer experienceCommunicate clearly and professionally over the phoneStrong technical background/ability to multi-task in several systems at onceWillingness to learn new material and systems/applicationsAccountable and reliableThis position requires a Property & Casualty Insurance licenseHigh school diploma or equivalent; some college is a plus!Demonstrated job stability and attendance recordsSolid computer, grammar and multi-tasking skillsComfort with a high-volume service centerMust have Property & Casualty license to work remote outside of Markel office locationsUS Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future1 or more years of prior customer service experience preferredBenefitsHealth, dental and vision insurance plan optionsOptional life, disability, and AD&D insurance401(k) with employer match contributionsEmployee Stock Purchase PlanPTOCorporate holidaysFloating holidaysParental leaveCompany OverviewAs the insurance operations within the Markel Group Inc. It was founded in 1930, and is headquartered in Glen Allen, Virginia, US, with a workforce of 1001-5000 employees. Its website is http://www.markel.com.



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