Sales and Customer Service Representative

American Family Insurance – Vetter Agency is seeking a motivated, relationship-focused professional for a hybrid Customer Service & Business Development role. This position involves supporting existing clients and growing the agency by identifying and nurturing new leads while providing exceptional service.ResponsibilitiesAssist clients with policy questions, changes, billing inquiries, and coverage reviewsProvide education on property, casualty, and life insurance productsMaintain accurate client records and documentationDeliver a professional, friendly, and solution-focused experienceFollow up on incoming leads and referralsAssist with generating and nurturing new business opportunitiesConduct coverage reviews to identify cross-selling opportunitiesSupport marketing and outreach efforts to grow the client baseHelp convert prospects into long-term customersSkillsStrong communication and relationship-building skillsOrganized and detail-orientedComfortable discussing products and recommending solutionsPositive, team-oriented mindsetActive Property & Casualty LicenseActive Life Insurance LicensePrevious insurance or financial services experienceHigh school or equivalentInsurance: 1 yearCustomer service: 1 yearBenefitsHealth insurance contribution toward your planRoth IRA optionPerformance bonusesStaff lunches & team outingsCasual dress code (company gear provided)401(k)Flexible schedulePaid time offProfessional development assistanceCompany OverviewFor more than 90 years, American Family Insurance has built its reputation on sound principles. It was founded in 2013, and is headquartered in Madison, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://amfamventures.com/.



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