SaaS Technical Support Specialist - Platform & API (Canada, Remote)

About Craver: Craver is a leading provider of custom-branded mobile apps for the restaurant industry, specializing in features like loyalty & rewards, subscription services, and single tap reordering. We are dedicated to transforming customer engagement for quick-service restaurants and coffee shops across North America.The Role We're seeking an experienced SaaS Technical Support Specialist with 3+ years of hands-on SaaS Platform and API support experience. You'll be the technical expert helping restaurant partners resolve complex platform issues, troubleshoot API integrations, and ensure seamless customer experiences.What You'll DoProvide Tier 1/2 technical support for SaaS platform across iOS and Android and Web applicationsTroubleshoot complex platform functionality, API integrations, and system-specific issuesTest and debug REST API endpoints using tools like Postman, cURL, or similar platformsResolve SaaS-related technical problems including user authentication, data synchronization, and third-party integrationsConduct root cause analysis for recurring technical issues and document solutionsCollaborate with development teams on escalated platform bugs and feature requestsMaintain detailed technical documentation and contribute to knowledge base developmentTrack and report on key support metrics (response times, resolution rates, customer satisfaction)Requirements3+ years of technical support experience in customer-facing roles with SaaS platforms3+ years of professional experience working in Canada (recent and continuous)Proven mobile application support experience with specific examples of iOS/Android troubleshootingHands-on experience with REST APIs using tools like Postman, cURL, or similar API testing platformsStrong analytical problem-solving skills with documented experience in technical issue resolution and root cause analysisExcellent communication skills for explaining complex technical concepts to non-technical usersExperience with ticketing systems and customer support platformsPreferred QualificationsExperience in FoodTech, POS systems, or delivery platforms (DoorDash, Uber Eats, SkipTheDishes)Background at technology startups in delivery, logistics, or on-demand servicesExperience with restaurant technology or hospitality softwareBenefitsCompetitive salary: $50,000 - $75,000Comprehensive benefits packageProfessional development opportunities in a fast-growing startupDirect impact on restaurant technology transformationApplication Requirements Your application must include:Detailed examples of SaaS platform troubleshooting experienceSpecific examples of API testing/debugging experience (tools used, types of issues resolved)Specific metrics or achievements from previous technical support rolesClear documentation of 3+ years Canadian work experienceOriginally posted on Himalayas

Apply Now