SaaS Onboarding & Implementation Specialist (FULLY REMOTE)
Invest in your future with this career-defining role as a Saas Onboarding & Implementation Specialist! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary. Â Â Description:
 Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships
 Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary
 Conduct onboarding calls with new customers that are engaging, purposeful, and effective
 Perform product demonstrations for customers who enroll in a product trial period organically
 Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment
 Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries
 Be a dynamic problem solver, a multi-tasking extraordinaire, and a key contributor to our success
 Be a team player who... embraces our company values of Innovation, Integrity, and Initiative
Requirements:
 Must be located in EST time zone to qualify
 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required
 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred
 Strong knowledge of Google Analytics, or similar web analytics experience
 Must have prior hands-on experience working within a CRM
 A willingness to learn new things as our company grows
 Strong written and verbal communication skills
 Ability to analyze problems, develop and execute creative, customer-focused solutions
 Demonstrated ability to quickly learn SaaS software and become an expert in its functionality
 Strong time management and data organization skills
 Previous experience in a sales related role preferred, but not required
Benefits:
 Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time.
 Immediate impact - the moment you join our team we hand you the reins to work on projects independently and make a direct impact.
 Health/Wellness - we offer a variety of premium medical insurance plans, as well as dental and vision insurance - making sure you have access to the coverage that works best for you. WhatConverts covers 100% of the premium cost for individual employee coverage under selected base plans, as well as the full cost of employee Life/LTD/STD insurance coverage.
 Employee support - we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees.
 Time off - in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees.
 Diversity and inclusion - our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
 Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships
 Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary
 Conduct onboarding calls with new customers that are engaging, purposeful, and effective
 Perform product demonstrations for customers who enroll in a product trial period organically
 Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment
 Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries
 Be a dynamic problem solver, a multi-tasking extraordinaire, and a key contributor to our success
 Be a team player who... embraces our company values of Innovation, Integrity, and Initiative
Requirements:
 Must be located in EST time zone to qualify
 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required
 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred
 Strong knowledge of Google Analytics, or similar web analytics experience
 Must have prior hands-on experience working within a CRM
 A willingness to learn new things as our company grows
 Strong written and verbal communication skills
 Ability to analyze problems, develop and execute creative, customer-focused solutions
 Demonstrated ability to quickly learn SaaS software and become an expert in its functionality
 Strong time management and data organization skills
 Previous experience in a sales related role preferred, but not required
Benefits:
 Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time.
 Immediate impact - the moment you join our team we hand you the reins to work on projects independently and make a direct impact.
 Health/Wellness - we offer a variety of premium medical insurance plans, as well as dental and vision insurance - making sure you have access to the coverage that works best for you. WhatConverts covers 100% of the premium cost for individual employee coverage under selected base plans, as well as the full cost of employee Life/LTD/STD insurance coverage.
 Employee support - we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees.
 Time off - in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees.
 Diversity and inclusion - our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now