SaaS Onboarding & Implementation Specialist – Customer Success & Technical Support at WhatConverts

Join the Team at WhatConverts: SaaS Onboarding & Implementation Specialist Are you passionate about delivering exceptional customer experiences and driving product adoption in a fast-paced SaaS environment? Do you have a knack for technical support, onboarding, and customer success? WhatConverts, a dynamic and innovative lead tracking solution provider for marketers, is seeking a highly skilled SaaS Onboarding & Implementation Specialist to join our remote team. As a key member of our customer success team, you will play a vital role in ensuring seamless onboarding and implementation of our product for new customers, while providing top-notch technical support and driving product adoption. About WhatConverts At WhatConverts, we empower marketers to track and prove the business value of their marketing spend. Our comprehensive lead tracking solution provides a single platform for marketers to monitor and analyze all leads, enabling data-driven decision-making and optimized marketing strategies. With a strong focus on innovation, integrity, and initiative, we strive to create a positive and supportive work environment that fosters growth, creativity, and collaboration. Key Responsibilities: • Be the Face of WhatConverts: Serve as the primary point of contact for new customers during the onboarding process, answering immediate questions, and establishing positive customer relationships. • Onboarding and Support: Host onboarding calls, support sessions, and product demonstrations to ensure new customers can effectively use our product. • Analytical Review: Conduct analytical reviews of customer usage during trial periods, identifying opportunities to optimize product adoption and ensuring customers gain maximum benefit from our solution. • Collaboration and Communication: Work closely with the Support and Sales teams to provide assistance with support requests, sales inquiries, and upselling opportunities. • Problem-Solving and Innovation: Develop and execute creative, customer-focused solutions to complex problems, leveraging your technical expertise and product knowledge. • Customer Success: Foster long-term customer relationships by providing exceptional support, guidance, and training to ensure product adoption and satisfaction. Requirements and Qualifications: Essential Qualifications: • Location: Must be located in the EST time zone. • Experience: 2+ years of experience in a combination of corporate onboarding and technical support roles, with previous SaaS experience required. • Technical Skills: Strong knowledge of bolthires Analytics or similar web analytics experience; prior hands-on experience working within a CRM. • Communication: Strong written and verbal communication skills, with the ability to analyze problems and develop creative solutions. • Time Management: Strong time management and data organization skills, with the ability to prioritize tasks and meet deadlines. Preferred Qualifications: • Frontend Development: 2+ years of experience working with a modern frontend stack (JS, React, etc.). • Sales Experience: Previous experience in a sales-related role. • Analytical Skills: Experience with data analysis and interpretation. What We Offer: Company Benefits and Perks: • Remote Work: As a remote-first company, we empower our team members to work agilely and accomplish more in a shorter amount of time. • Immediate Impact: Make a direct impact from day one, working on projects independently and contributing to our success. • Health and Wellness: We offer premium medical insurance plans, dental and vision insurance, and cover 100% of the premium bolthires for individual employee coverage under selected base plans. • Employee Support: Access to an Employee Assistance Program (EAP) providing counseling, legal, debt management, and travel assistance services. • Time Off: Flexible time off and competitive PTO plans, with additional rewards for long-term employees. • Diversity and Inclusion: A positive, supportive, and inclusive work environment that values diversity and promotes equal opportunities. Career Growth and Learning Benefits: At WhatConverts, we prioritize employee growth and development. As a SaaS Onboarding & Implementation Specialist, you will have opportunities to: • Develop Technical Expertise: Enhance your technical skills and product knowledge, becoming an expert in our solution. • Advance in Your Career: Take on new challenges and responsibilities, with opportunities for career advancement and professional growth. • Collaborate with Cross-Functional Teams: Work closely with Sales, Support, and other teams to drive customer success and product adoption. How to Apply: If you are passionate about delivering exceptional customer experiences, driving product adoption, and working in a dynamic SaaS environment, we encourage you to apply for this exciting opportunity. Before submitting your application, we recommend: • Learning about WhatConverts: Visit our website ( to learn more about our