SaaS Customer Support Specialist
Description:
Provide the highest quality software support via inbound customer calls and email inquiries
Analyze problems, research solutions, and provide easily understood answers to customers
Provide end-user support and training, present new services to help existing customers
Coordinate with internal teams to ensure thorough support for clients
Requirements:
3+ years of software/application support experience specifically for a B2B SaaS product
Clear and concise communication and documentation style
Ability to break down, analyze and solve complex problems
Organization and time management skills a MUST
Must be self directed and thrive in a fast paced environment with minimal direction
Excellent written and verbal communication skills
Huge Plus If You Have:
Experience supporting a healthcare or pharmaceutical industry SaaS product
HubSpot experience
Benefits:
Fully Remote
Unlimited PTO (Highly suggested 3-week minimum)
Flex Hours
100% healthcare premiums covered for employees
70% healthcare premiums covered for dependents
Low cost-to-employee vision and dental
Automatic 3% employer addition to 401k
12 weeks of fully paid Parental Leave
Technology stipend to cover the equipment you need to set up your home office
Professional development reimbursement
Apply Now
Provide the highest quality software support via inbound customer calls and email inquiries
Analyze problems, research solutions, and provide easily understood answers to customers
Provide end-user support and training, present new services to help existing customers
Coordinate with internal teams to ensure thorough support for clients
Requirements:
3+ years of software/application support experience specifically for a B2B SaaS product
Clear and concise communication and documentation style
Ability to break down, analyze and solve complex problems
Organization and time management skills a MUST
Must be self directed and thrive in a fast paced environment with minimal direction
Excellent written and verbal communication skills
Huge Plus If You Have:
Experience supporting a healthcare or pharmaceutical industry SaaS product
HubSpot experience
Benefits:
Fully Remote
Unlimited PTO (Highly suggested 3-week minimum)
Flex Hours
100% healthcare premiums covered for employees
70% healthcare premiums covered for dependents
Low cost-to-employee vision and dental
Automatic 3% employer addition to 401k
12 weeks of fully paid Parental Leave
Technology stipend to cover the equipment you need to set up your home office
Professional development reimbursement
Apply Now