RN Overnight Telehealth Administrator on Call, Remote
Job Description: • Coordinate with telehealth providers for patient services • Communicate with onsite nursing teams • Oversee provider queue in Never Alone • Support technical issues for telehealth team • Monitor EMR for lab requests and imaging results • Maintain documentation of encounters • Record information into CRM system • Connect patients needing acute care • Answer and triage calls from various cases • Provide health education Requirements: • Must have valid RN license • Must be willing to be licensed in the 6 states served (Indiana, Ohio, Pennsylvania, Maryland, Virginia and West Virginia) • Strong clinical assessment and medical triage skills • Excellent customer service skills • Strong critical thinking and problem-solving abilities • Compassionate and empathetic approach to patient care • Good technology aptitude • Accurate and efficient in typing • Flexibility to work various shifts, including evenings, weekends, and holidays. Benefits: • Works every Thursday and Friday, 12 am - 8 am • Support the Telehealth provider team • Excellent customer experience to foster high customer satisfaction/retention • Follow all state and federal regulations, guidelines, and laws Apply tot his job