**Rewritten Job Title:**
3rd Shift Remote Customer Experience Agent – Evening/Night Phone Support, Dispatch & Administrative Services
---
Join arenaflex as a 3rd Shift Remote Customer Experience Agent
Are you a night owl who thrives in a fast-paced, customer-focused environment? Do you possess exceptional communication skills and the ability to multitask with ease? arenaflex is looking for a dedicated and motivated individual to join our team as a 3rd Shift Remote Customer Experience Agent. This is a fantastic opportunity to work from the comfort of your own home while playing a critical role in delivering outstanding service to our valued customers.
At arenaflex, we take pride in being a leader in our industry, providing top-tier services to both residential and commercial clients. Our commitment to excellence begins with our people, and we are seeking a Customer Experience Agent who shares our passion for customer satisfaction and operational excellence. If you are ready to make a meaningful impact while working flexible hours that fit your lifestyle, we encourage you to apply today.
Position Summary
This is a fully remote position that serves as the frontline of communication between our customers, service technicians, and internal teams. As a 3rd Shift Customer Experience Agent at arenaflex, you will be primarily responsible for providing exceptional customer service over the phone, obtaining complete and accurate information while assisting customers in a timely and professional manner.
Your role will encompass a dynamic mix of responsibilities, including answering inbound phone calls, initiating outbound calls for service scheduling, efficiently handling customer inquiries and requests, and dispatching calls to qualified technicians based on geography, expertise, and customer preferences. Additionally, you will perform various administrative duties that support our operations and ensure seamless service delivery.
The ideal candidate for this position will be comfortable working during evening and overnight hours, as this role supports our 3rd shift operations. You will be the heartbeat of arenaflex during the night hours, ensuring that our customers receive prompt, reliable, and courteous assistance whenever they reach out to us.
Work Schedule
We offer a predictable and consistent schedule that provides work-life balance while allowing you to be an integral part of our team:
Monday through Thursday: 6:00 PM – 2:30 AM
Sunday: 3:30 PM – 12:00 AM
This schedule allows you to enjoy your mornings and afternoons free while contributing to our mission during the evening and overnight hours. We value reliability and expect all team members to maintain consistent attendance during their scheduled shifts.
Compensation and Pay Scale
We believe in recognizing the hard work and dedication of our employees. As a 3rd Shift Customer Experience Agent at arenaflex, you will receive a competitive hourly rate of $20.00 per hour. This compensation reflects our commitment to attracting and retaining talented individuals who are essential to our continued success.
Key Responsibilities
As a vital member of our customer experience team, you will be responsible for a wide range of duties that ensure smooth operations and exceptional service delivery. Your daily responsibilities will include:
Answering inbound phone calls to schedule jobs and handle customer service inquiries with professionalism, empathy, and efficiency
Initiating outbound phone calls for the scheduling of service calls, follow-ups, and customer confirmations
Handling various customer inquiries and requests efficiently and accurately, ensuring that each interaction leaves a positive impression
Dispatching the correct technician to each job based on qualifications, geographic coverage, customer preference, and availability
Utilizing Service Titan software to effectively plan, schedule, and dispatch jobs while maintaining accurate records
Proactively communicating with customers regarding estimated arrival times, technician details, service updates, and any changes to their scheduled appointments
Communicating with technicians regarding availability, workload distribution, expected completion times, and any urgent updates
Ensuring accuracy of details on all scheduled calls, including customer name, phone number, address, service type, and special instructions
Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company
Maintaining high interaction with service technicians and various customers from both residential and commercial backgrounds
Completing other duties as assigned to support team goals and organizational objectives
Essential Qualifications
To succeed in this role, you must meet the following requirements:
Residency: Must live in the state of Illinois
Geographic familiarity: Must be familiar with the surrounding Chicagoland area, including major routes, neighborhoods, and local landmarks
Education: High school diploma or equivalent (GED) required
Experience: Minimum of 3 years of relevant work experience in a customer service environment
Dispatch experience: Previous dispatch experience is a plus but not required
Communication skills: Strong verbal and written communication skills are essential for interacting with customers and team members
Industry knowledge: Plumbing, Electric & HVAC experience is a plus but not required
Attention to detail: Must demonstrate exceptional accuracy in data entry, scheduling, and customer communication
Priority management: Ability to manage priorities and workflow effectively in a fast-paced environment
Diversity and inclusion: Ability to deal effectively with a diversity of individuals at all organizational levels
Adaptability: Versatility, flexibility, and a willingness to work within constantly changing priorities
Technical proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Remote work capability: Ability to work from home efficiently with minimal supervision
Availability: Ability and willingness to work nights and weekends as required by the position
Skills and Competencies Required for Success
Beyond the basic qualifications, we are seeking candidates who possess the following skills and competencies that will enable them to excel in this role:
Exceptional phone etiquette: You must be comfortable communicating over the phone and able to project a professional, friendly, and helpful demeanor
Problem-solving abilities: You should be able to quickly assess customer needs, identify solutions, and resolve issues efficiently
Time management: Strong organizational skills and the ability to juggle multiple tasks simultaneously are critical
Technical aptitude: Familiarity with dispatch software, CRM systems, and Microsoft Office applications is highly valued
Self-motivation: Since this is a remote position, you must be able to work independently and stay focused during overnight hours
Team player mindset: Ability to collaborate effectively with technicians, managers, and fellow customer experience agents
Emotional intelligence: Capacity to remain calm and composed when dealing with upset or frustrated customers
Basic geography knowledge: Understanding of the Chicagoland area to effectively dispatch technicians to the correct locations
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the professional development and career growth of our employees. When you join our team as a 3rd Shift Customer Experience Agent, you will have access to a range of opportunities for advancement and learning:
On-site training facility: We provide comprehensive training to help you develop the skills and knowledge needed to succeed in your role and beyond
Career advancement pathways: Outstanding performers may have opportunities to advance into supervisory, training, or specialized roles within the organization
Continuous learning: We encourage ongoing professional development and provide resources to help you expand your skill set
Industry exposure: Working with our service teams will give you valuable insights into the plumbing, electrical, and HVAC industries
Cross-functional experience: You will gain experience in dispatching, customer service, and administrative functions, making you a well-rounded professional
Work Environment and Company Culture
As a remote employee at arenaflex, you will enjoy the flexibility of working from home while remaining connected to our team and organizational culture. We believe in maintaining a supportive and collaborative environment, even when our team members are distributed remotely.
Our company culture is built on several core values that guide everything we do:
Customer-centricity: We prioritize the needs of our customers and strive to exceed their expectations in every interaction
Teamwork: We believe in the power of collaboration and support each other to achieve common goals
Integrity: We conduct our business with honesty, transparency, and ethical standards
Excellence: We are committed to delivering high-quality service and continuous improvement
Respect: We value diversity and treat everyone with dignity and respect
Although you will be working remotely, you will not be alone. Our management team and colleagues are always available to provide support, guidance, and mentorship. Regular communication through phone, email, and virtual meetings ensures that you remain engaged and informed about company updates and team activities.
Compensation, Perks, and Benefits
We value our employees and are proud to offer a comprehensive benefits package that supports your health, financial security, and personal growth:
Medical Insurance: Comprehensive medical coverage for you and your family
Dental Insurance: Dental care benefits to maintain your oral health
Vision Insurance: Coverage for eye care and vision needs
Supplemental AFLAC Insurance Options: Additional insurance options for enhanced coverage
401(k) Plan with Company Match: Save for your future with our retirement plan, including company matching contributions
Company-Provided Life Insurance: Basic life insurance coverage at no cost to you
Employee Discounts: Enjoy discounts on company-provided services
On-site Training Facility: Access to training resources for continuous employee development
Paid Time Off (PTO): Generous PTO to support your work-life balance
Paid Holidays: Observe major holidays with paid time off
Tuition Reimbursement: Financial support for continuing education and professional development
Professional Development Assistance: Resources and support for career growth
Referral Program: Earn rewards for referring talented individuals to join our team
Why Join arenaflex?
There are many reasons to consider a career with arenaflex, especially in this remote 3rd shift position. Here are just a few of the benefits of joining our team:
Work-Life Balance: Our evening and overnight schedule allows you to maintain a balanced lifestyle, with mornings and afternoons free for personal pursuits, family time, or other commitments
Remote Work Flexibility: Enjoy the convenience of working from home, eliminating commute time and expenses while creating a comfortable workspace tailored to your needs
Competitive Compensation: Earn $20 per hour with the opportunity for overtime and performance-based incentives
Comprehensive Benefits: Enjoy full benefits coverage including medical, dental, vision, and retirement plans
Career Advancement: Grow your career with a company that invests in its employees and promotes from within
Industry Experience: Gain valuable experience in the home services industry, including plumbing, electrical, and HVAC fields
Supportive Culture: Be part of a team that values its employees and fosters an inclusive, supportive environment
How to Apply
If you are ready to take the next step in your career and join a dynamic team at arenaflex, we encourage you to apply today. This is a fantastic opportunity for individuals who thrive in fast-paced environments, enjoy customer interaction, and are looking for a rewarding remote position with competitive pay and excellent benefits.
To apply, please submit your resume and cover letter through our online application portal. Our hiring team will review your application and contact qualified candidates for further evaluation. We look forward to the possibility of welcoming you to the arenaflex family!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
---
Join arenaflex as a 3rd Shift Remote Customer Experience Agent
Are you a night owl who thrives in a fast-paced, customer-focused environment? Do you possess exceptional communication skills and the ability to multitask with ease? arenaflex is looking for a dedicated and motivated individual to join our team as a 3rd Shift Remote Customer Experience Agent. This is a fantastic opportunity to work from the comfort of your own home while playing a critical role in delivering outstanding service to our valued customers.
At arenaflex, we take pride in being a leader in our industry, providing top-tier services to both residential and commercial clients. Our commitment to excellence begins with our people, and we are seeking a Customer Experience Agent who shares our passion for customer satisfaction and operational excellence. If you are ready to make a meaningful impact while working flexible hours that fit your lifestyle, we encourage you to apply today.
Position Summary
This is a fully remote position that serves as the frontline of communication between our customers, service technicians, and internal teams. As a 3rd Shift Customer Experience Agent at arenaflex, you will be primarily responsible for providing exceptional customer service over the phone, obtaining complete and accurate information while assisting customers in a timely and professional manner.
Your role will encompass a dynamic mix of responsibilities, including answering inbound phone calls, initiating outbound calls for service scheduling, efficiently handling customer inquiries and requests, and dispatching calls to qualified technicians based on geography, expertise, and customer preferences. Additionally, you will perform various administrative duties that support our operations and ensure seamless service delivery.
The ideal candidate for this position will be comfortable working during evening and overnight hours, as this role supports our 3rd shift operations. You will be the heartbeat of arenaflex during the night hours, ensuring that our customers receive prompt, reliable, and courteous assistance whenever they reach out to us.
Work Schedule
We offer a predictable and consistent schedule that provides work-life balance while allowing you to be an integral part of our team:
Monday through Thursday: 6:00 PM – 2:30 AM
Sunday: 3:30 PM – 12:00 AM
This schedule allows you to enjoy your mornings and afternoons free while contributing to our mission during the evening and overnight hours. We value reliability and expect all team members to maintain consistent attendance during their scheduled shifts.
Compensation and Pay Scale
We believe in recognizing the hard work and dedication of our employees. As a 3rd Shift Customer Experience Agent at arenaflex, you will receive a competitive hourly rate of $20.00 per hour. This compensation reflects our commitment to attracting and retaining talented individuals who are essential to our continued success.
Key Responsibilities
As a vital member of our customer experience team, you will be responsible for a wide range of duties that ensure smooth operations and exceptional service delivery. Your daily responsibilities will include:
Answering inbound phone calls to schedule jobs and handle customer service inquiries with professionalism, empathy, and efficiency
Initiating outbound phone calls for the scheduling of service calls, follow-ups, and customer confirmations
Handling various customer inquiries and requests efficiently and accurately, ensuring that each interaction leaves a positive impression
Dispatching the correct technician to each job based on qualifications, geographic coverage, customer preference, and availability
Utilizing Service Titan software to effectively plan, schedule, and dispatch jobs while maintaining accurate records
Proactively communicating with customers regarding estimated arrival times, technician details, service updates, and any changes to their scheduled appointments
Communicating with technicians regarding availability, workload distribution, expected completion times, and any urgent updates
Ensuring accuracy of details on all scheduled calls, including customer name, phone number, address, service type, and special instructions
Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company
Maintaining high interaction with service technicians and various customers from both residential and commercial backgrounds
Completing other duties as assigned to support team goals and organizational objectives
Essential Qualifications
To succeed in this role, you must meet the following requirements:
Residency: Must live in the state of Illinois
Geographic familiarity: Must be familiar with the surrounding Chicagoland area, including major routes, neighborhoods, and local landmarks
Education: High school diploma or equivalent (GED) required
Experience: Minimum of 3 years of relevant work experience in a customer service environment
Dispatch experience: Previous dispatch experience is a plus but not required
Communication skills: Strong verbal and written communication skills are essential for interacting with customers and team members
Industry knowledge: Plumbing, Electric & HVAC experience is a plus but not required
Attention to detail: Must demonstrate exceptional accuracy in data entry, scheduling, and customer communication
Priority management: Ability to manage priorities and workflow effectively in a fast-paced environment
Diversity and inclusion: Ability to deal effectively with a diversity of individuals at all organizational levels
Adaptability: Versatility, flexibility, and a willingness to work within constantly changing priorities
Technical proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Remote work capability: Ability to work from home efficiently with minimal supervision
Availability: Ability and willingness to work nights and weekends as required by the position
Skills and Competencies Required for Success
Beyond the basic qualifications, we are seeking candidates who possess the following skills and competencies that will enable them to excel in this role:
Exceptional phone etiquette: You must be comfortable communicating over the phone and able to project a professional, friendly, and helpful demeanor
Problem-solving abilities: You should be able to quickly assess customer needs, identify solutions, and resolve issues efficiently
Time management: Strong organizational skills and the ability to juggle multiple tasks simultaneously are critical
Technical aptitude: Familiarity with dispatch software, CRM systems, and Microsoft Office applications is highly valued
Self-motivation: Since this is a remote position, you must be able to work independently and stay focused during overnight hours
Team player mindset: Ability to collaborate effectively with technicians, managers, and fellow customer experience agents
Emotional intelligence: Capacity to remain calm and composed when dealing with upset or frustrated customers
Basic geography knowledge: Understanding of the Chicagoland area to effectively dispatch technicians to the correct locations
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the professional development and career growth of our employees. When you join our team as a 3rd Shift Customer Experience Agent, you will have access to a range of opportunities for advancement and learning:
On-site training facility: We provide comprehensive training to help you develop the skills and knowledge needed to succeed in your role and beyond
Career advancement pathways: Outstanding performers may have opportunities to advance into supervisory, training, or specialized roles within the organization
Continuous learning: We encourage ongoing professional development and provide resources to help you expand your skill set
Industry exposure: Working with our service teams will give you valuable insights into the plumbing, electrical, and HVAC industries
Cross-functional experience: You will gain experience in dispatching, customer service, and administrative functions, making you a well-rounded professional
Work Environment and Company Culture
As a remote employee at arenaflex, you will enjoy the flexibility of working from home while remaining connected to our team and organizational culture. We believe in maintaining a supportive and collaborative environment, even when our team members are distributed remotely.
Our company culture is built on several core values that guide everything we do:
Customer-centricity: We prioritize the needs of our customers and strive to exceed their expectations in every interaction
Teamwork: We believe in the power of collaboration and support each other to achieve common goals
Integrity: We conduct our business with honesty, transparency, and ethical standards
Excellence: We are committed to delivering high-quality service and continuous improvement
Respect: We value diversity and treat everyone with dignity and respect
Although you will be working remotely, you will not be alone. Our management team and colleagues are always available to provide support, guidance, and mentorship. Regular communication through phone, email, and virtual meetings ensures that you remain engaged and informed about company updates and team activities.
Compensation, Perks, and Benefits
We value our employees and are proud to offer a comprehensive benefits package that supports your health, financial security, and personal growth:
Medical Insurance: Comprehensive medical coverage for you and your family
Dental Insurance: Dental care benefits to maintain your oral health
Vision Insurance: Coverage for eye care and vision needs
Supplemental AFLAC Insurance Options: Additional insurance options for enhanced coverage
401(k) Plan with Company Match: Save for your future with our retirement plan, including company matching contributions
Company-Provided Life Insurance: Basic life insurance coverage at no cost to you
Employee Discounts: Enjoy discounts on company-provided services
On-site Training Facility: Access to training resources for continuous employee development
Paid Time Off (PTO): Generous PTO to support your work-life balance
Paid Holidays: Observe major holidays with paid time off
Tuition Reimbursement: Financial support for continuing education and professional development
Professional Development Assistance: Resources and support for career growth
Referral Program: Earn rewards for referring talented individuals to join our team
Why Join arenaflex?
There are many reasons to consider a career with arenaflex, especially in this remote 3rd shift position. Here are just a few of the benefits of joining our team:
Work-Life Balance: Our evening and overnight schedule allows you to maintain a balanced lifestyle, with mornings and afternoons free for personal pursuits, family time, or other commitments
Remote Work Flexibility: Enjoy the convenience of working from home, eliminating commute time and expenses while creating a comfortable workspace tailored to your needs
Competitive Compensation: Earn $20 per hour with the opportunity for overtime and performance-based incentives
Comprehensive Benefits: Enjoy full benefits coverage including medical, dental, vision, and retirement plans
Career Advancement: Grow your career with a company that invests in its employees and promotes from within
Industry Experience: Gain valuable experience in the home services industry, including plumbing, electrical, and HVAC fields
Supportive Culture: Be part of a team that values its employees and fosters an inclusive, supportive environment
How to Apply
If you are ready to take the next step in your career and join a dynamic team at arenaflex, we encourage you to apply today. This is a fantastic opportunity for individuals who thrive in fast-paced environments, enjoy customer interaction, and are looking for a rewarding remote position with competitive pay and excellent benefits.
To apply, please submit your resume and cover letter through our online application portal. Our hiring team will review your application and contact qualified candidates for further evaluation. We look forward to the possibility of welcoming you to the arenaflex family!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.