**Rewritten Job Title:**
Enterprise Customer Success Manager - Drive Growth and Success with a Leading FinTech Platform
**Rewritten Job Description:**
Join our vibrant remote team as an Enterprise Customer Success Manager! We're a leading FinTech platform empowering large enterprises to transform their financial oversight with cutting-edge solutions. Our platform, fueled by advanced AI, seamlessly integrates with financial systems to continuously monitor and analyze spend transactions, rooting out fraud, waste, and misuse.
As an Enterprise Customer Success Manager, you'll play a critical role in driving growth and success for our clients. You'll be responsible for managing and maintaining proactive relationships with clients, identifying and mitigating risk, and maximizing client ROI/value realization.
Why Join Us?
Remote-first culture with unlimited PTO and mental health days
Employee-voted top place to work
Growth opportunities, including career advancement, work-life balance, and education reimbursement
Work with global enterprise businesses and help shape the future of AI!
100% remote from your US-based home office*
Strong preferences for EST or CST time zone*
Responsibilities:
Manage and maintain proactive relationships with clients across your Book of Business
Proactively identify and mitigate risk while maximizing client ROI/value realization
Solidify ongoing success by shepherding through the client journey
Capture client's strategic-level goals and provide necessary results required for value realization
Identify and validate expansion opportunities to support organizational growth objectives
Effectively build and maintain relationships within all levels of the client organization
Proactively manage renewals, contracts, and follow-through on associated activities
Articulate value-forward product solutions to achieve business objectives
Lead client meetings, present data, and highlight value to facilitate progress, both virtually and in-person
Maintain up-to-date knowledge of Product functionality, upcoming releases, and communicate client needs and product enhancement ideas to the Product Team
Cross-reference usage reports, health metrics, and system data to identify risk and actionable next steps
Successfully facilitate client through the Tier 1 Client Journey, inclusive of outlined milestones
Own strategic alignment and create client-specific success plans
Consult and advise on best practices to ensure value realization
Qualifications:
4+ years of experience in SaaS Client Success role, responsible for achieving net and gross retention goals
Proven experience working with high-touch customers in a strategic role
Experience executing strategic client engagement and driving successful outcomes
Functional understanding of SLDC, systems management, and connectivity of multiple systems and data workflows
Familiarity with Microsoft Office Suite
Experience illustrating client ROI alongside progressive success journey
History of managing multiple enterprise clients with minimal oversight, and prioritizing multiple workstreams
Ability to travel up to 25% for client and company activities
Eastern Time Zone preferred as this position will deal with customers in the EU
Ready to take the next step? Apply now by clicking the "" button below.
Apply Now
Apply Now
**Rewritten Job Description:**
Join our vibrant remote team as an Enterprise Customer Success Manager! We're a leading FinTech platform empowering large enterprises to transform their financial oversight with cutting-edge solutions. Our platform, fueled by advanced AI, seamlessly integrates with financial systems to continuously monitor and analyze spend transactions, rooting out fraud, waste, and misuse.
As an Enterprise Customer Success Manager, you'll play a critical role in driving growth and success for our clients. You'll be responsible for managing and maintaining proactive relationships with clients, identifying and mitigating risk, and maximizing client ROI/value realization.
Why Join Us?
Remote-first culture with unlimited PTO and mental health days
Employee-voted top place to work
Growth opportunities, including career advancement, work-life balance, and education reimbursement
Work with global enterprise businesses and help shape the future of AI!
100% remote from your US-based home office*
Strong preferences for EST or CST time zone*
Responsibilities:
Manage and maintain proactive relationships with clients across your Book of Business
Proactively identify and mitigate risk while maximizing client ROI/value realization
Solidify ongoing success by shepherding through the client journey
Capture client's strategic-level goals and provide necessary results required for value realization
Identify and validate expansion opportunities to support organizational growth objectives
Effectively build and maintain relationships within all levels of the client organization
Proactively manage renewals, contracts, and follow-through on associated activities
Articulate value-forward product solutions to achieve business objectives
Lead client meetings, present data, and highlight value to facilitate progress, both virtually and in-person
Maintain up-to-date knowledge of Product functionality, upcoming releases, and communicate client needs and product enhancement ideas to the Product Team
Cross-reference usage reports, health metrics, and system data to identify risk and actionable next steps
Successfully facilitate client through the Tier 1 Client Journey, inclusive of outlined milestones
Own strategic alignment and create client-specific success plans
Consult and advise on best practices to ensure value realization
Qualifications:
4+ years of experience in SaaS Client Success role, responsible for achieving net and gross retention goals
Proven experience working with high-touch customers in a strategic role
Experience executing strategic client engagement and driving successful outcomes
Functional understanding of SLDC, systems management, and connectivity of multiple systems and data workflows
Familiarity with Microsoft Office Suite
Experience illustrating client ROI alongside progressive success journey
History of managing multiple enterprise clients with minimal oversight, and prioritizing multiple workstreams
Ability to travel up to 25% for client and company activities
Eastern Time Zone preferred as this position will deal with customers in the EU
Ready to take the next step? Apply now by clicking the "" button below.
Apply Now
Apply Now