RevOps Manager

Description • **Shape the Future of Pet Care Business Growth at MoeGo as our RevOps Manager** MoeGo is on a mission to revolutionize the pet care industry, empowering small business groomers and franchise doggie hotels with cutting-edge technology. We understand that the entrepreneurs behind these businesses, many of whom are first-time owners and a significant percentage being women, deserve seamless, end-to-end solutions. Our goal is to free them from administrative burdens so they can focus on what they do best: keeping pets happy and healthy. Join us to be a pivotal force in helping these "pet-repreneurs" build and scale thriving businesses. Every customer interaction and every feature we develop is driven by this core purpose. From automated booking and payment systems to essential communication tools, MoeGo eliminates the operational stress of running a pet care business. If you're seeking a career that blends technological innovation with genuine heart, MoeGo is where technology meets tail wags. Be part of a team that's shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time. • *About the Role:** At MoeGo, we're evolving beyond basic tool management. We are seeking a visionary Revenue Operations Manager to architect and optimize our growth engine. This role is critical in designing the data flow and technology stack that will propel our journey from a market leader to a global powerhouse in the pet industry. You will serve as the crucial bridge between raw data and executive strategy, ensuring our Sales, Marketing, and Customer Success teams are equipped with the robust systems needed to scale efficiently and without friction. • *Key Responsibilities and Impact:** • **Systems Architecture & Innovation:** • **Salesforce Mastery:** Take ownership of Salesforce, transitioning us from a standard, out-of-the-box configuration to a sophisticated, bespoke architecture capable of supporting complex, multi-product sales motions. This involves deep dives into customization, workflow optimization, and ensuring scalability for future product expansions. • **Tech Stack Evolution:** Proactively evaluate, implement, and seamlessly integrate next-generation tools into our existing stack. This includes exploring and potentially deploying solutions like Gong for call intelligence, Clari for forecasting and pipeline management, LeanData for intelligent routing, or specialized FinTech tools for billing and financial operations, ensuring a cohesive and powerful revenue technology ecosystem. • **Advanced Automation:** Design and build sophisticated automation workflows, triggers, and processes within our CRM and related systems. The objective is to eliminate repetitive, manual tasks for our Account Executives and Customer Success Managers, freeing up their valuable time to focus on high-impact customer engagement and strategic selling. • **Data Integrity & Strategic Insight:** • **The "Single Source of Truth":** Define, document, and rigorously maintain our core revenue metrics. This includes critical KPIs such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Pipeline Velocity. Ensuring data accuracy and consistency across all platforms is paramount. • **Predictive Analytics & Forecasting:** Move beyond historical reporting. Develop and implement predictive models that forecast future revenue trends and business outcomes. You will provide the Chief Revenue Officer (CRO) and Chief Executive Officer (CEO) with actionable insights and data-driven recommendations to strategically pivot or reinforce specific market segments and growth initiatives. • **Customer Lifecycle Optimization:** Map and meticulously optimize the critical handoff points between Marketing, Sales, and Customer Success. The goal is to create a seamless customer journey, ensuring no lead, opportunity, or customer falls through the cracks, thereby maximizing conversion rates and customer retention. • **Strategic Partnership & Enablement:** • **Forecasting Leadership:** Lead the weekly and monthly revenue forecasting process, fostering a culture of high accuracy and accountability across the entire revenue leadership team. This involves collaborating closely with Sales and Finance to ensure reliable projections. • **Incentive Design Collaboration:** Partner with leadership to design and track commission structures and incentive plans that are strategically aligned with our long-term growth objectives and reward desired behaviors across the sales and success teams. • **Enablement Liaison:** Serve as the key liaison between RevOps and the Enablement team. Ensure that every system enhancement or change implemented is accompanied by a comprehensive training plan and effective communication strategy, guaranteeing that the team fully understands and adopts the new tools and processes. This is a unique opportunity to build and scale the operational found

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