**Revenue Operations Manager - Customer Success (Hybrid - Austin, TX)**

Are you a data-driven leader with a passion for driving operational excellence and customer success? Do you thrive in fast-paced, high-growth environments where innovation and collaboration are key? If so, we invite you to join blithequark's dynamic team as a Revenue Operations Manager - Customer Success. In this pivotal role, you will play a central part in shaping the systems and processes that power our growing Customer Success organization, driving insights and strategy that influence customer experience and retention, and working closely with a collaborative, mission-driven team. **About blithequark** blithequark is a leading provider of integrated software and financial solutions to a diverse range of communities and organizations. Our mission-critical tools help our customers manage and grow their communities, enhance member engagement, and better serve and empower their constituents. With a strong commitment to innovation, collaboration, and customer success, we are dedicated to building a diverse, inclusive, and authentic workplace where talented individuals can thrive. **Responsibilities** As a Revenue Operations Manager - Customer Success, you will be responsible for driving operational excellence across our Customer Success organization. Your key responsibilities will include: * Designing, implementing, and continuously improving Customer Success (CS) operations, systems, and reporting to ensure seamless customer experiences and efficient team performance. * Managing and optimizing Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs and drive strategic decision-making. * Partnering with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal, ensuring a cohesive and customer-centric approach. * Evaluating and implementing customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency, customer engagement, and data-driven insights. * Developing and maintaining dashboards and analytics to measure team performance, customer health, and retention trends, providing actionable insights to inform business decisions. * Building scalable processes to support a growing CS team across multiple business units, ensuring seamless handoffs and efficient operations. * Supporting forecasting, capacity planning, and segmentation strategies for Customer Success, driving data-driven decision-making and strategic growth. * Leading cross-functional initiatives that improve customer experience, retention, and expansion, fostering a culture of innovation and collaboration. **Requirements** To succeed in this role, you will need: * 3+ years of experience in Customer Success Operations, preferably at a SaaS company, with a proven track record of driving process improvements and scaling operations in fast-paced environments. * Strong Salesforce and related tech stack administration and reporting skills, with the ability to design and manage custom workflows and objects. * Excellent project management and communication skills, with the ability to work collaboratively with cross-functional teams and drive strategic initiatives. * A strong analytical mindset, with the ability to work with data to identify insights and drive decisions, and a passion for driving operational excellence and customer success. **Nice-to-Have** While not required, experience with customer success platforms such as Planhat, ChurnZero, or Vitaly, and a background working in private equity-backed or multi-product SaaS environments, would be valuable assets in this role. **Inclusion and Diversity** At blithequark, we are committed to building a diverse, inclusive, and authentic workplace where talented individuals can thrive. We are an Equal Employment Opportunity Employer and do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. **Benefits and Compensation** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance options * 100% Employer-paid short/long-term disability * Basic Life * 401(k) option with 100% company match up to 4% * Flexible paid personal/vacation time built on mutual trust and accountability * 10 sick days annually * 10 company-paid holidays * 6 weeks paid parental leave **Salary Range Disclosure** The base salary range for this position is $100,000.00 to $120,000.00 USD per year, with actual salaries varying based on factors including location, experience, and performance. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more. **How to Apply** If you are a motivated and results-driven leader with a passion for driving operational excellence and customer success, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job