Retention & Content Manager – Senior

This a Full Remote job, the offer is available from: Poland, Serbia, Georgia (USA) Overview: SOFTSWISS continues to expand the team and is looking for a Retention & Content Manager. You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform. Purpose of the role: We are looking for a proactive and experienced Retention & Content Manager to lead engagement operations, improve internal workflows, and ensure all website content and communications are clear, structured, and consistently up to date. Key responsibilities: • Optimize lifecycle and engagement campaigns using Customer.io (email, SMS, push, in-app). • Manage promotional mechanics and internal campaigns through the back office, continuously improving processes, reducing time-to-market, and introducing more efficient ways of working. • Own the website content structure, ensuring clarity, consistency, accuracy, and timely updates across all pages. • Analyze campaign performance and provide clear, actionable recommendations for improvement. • Manage multiple projects simultaneously while maintaining a high standard of quality and execution. • Provide guidance, feedback, and support to junior team members. Required Experience: • 3+ years of experience in CRM, retention, lifecycle marketing, or content operations. • Strong hands-on experience with Customer.io. • Experience managing promotional mechanics, offers, or incentive-based campaigns. • Solid background in website management and basic HTML. • Strong organizational, analytical, and problem-solving skills. • Leadership mindset with confidence in managing tasks, priorities, and people. • English level B1–B2 or higher. • Russian language skills are a strong advantage. Our Benefits: • Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Comprehensive Mental Health Program • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events. Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different. This offer from "SOFTSWISS" has been enriched by Jobgether.com and got a 75% flex score. Apply tot his job