Retention Agent Sales Closer- Workfrom home!
Escalation & Retention Specialist Zoek Marketing | Gozoek.com Are you a high-stakes problem solver who thrives when the pressure is on? Zoek Marketing is looking for an Escalation & Retention Specialist who knows how to turn a "cancel" into a "renewal." We don’t just want a customer service rep; we want a fighter. You are the final line of defense. Your mission is to take upset clients, de-escalate the tension, and strategically pivot them into the right products to ensure their long-term success. The Mission: Save, Pivot, and Grow • The Save: Take ownership of high-level escalations. You are the "fixer" who handles difficult conversations with confidence and empathy. • The Pivot: Deep-dive into client accounts to identify why they’re unhappy. If their current product isn't working, you have the authority to pivot them into a better-fitting solution from our suite of digital marketing tools. • The Negotiation: Use tailored retention offers and strategic upselling to turn a frustrated client into a long-term partner. • Reputation Management: Proactively reach out to clients who leave negative feedback, resolving their issues and turning critics into advocates. What You Bring to the Table • Thick Skin: You aren't rattled by upset customers. You see a "fire" as an opportunity to put it out and build a stronger bridge. • Strategic Thinking: You don't just follow a script; you analyze the client’s business and know exactly which product pivot will actually deliver results for them. • Closing Ability: You have a background in sales, account management, or high-level collections where "saving the deal" was your primary KPI. • Marketing IQ: You understand SEO, SEM, and Social Media well enough to explain value and set realistic expectations. Requirements • Experience: 2+ years in a high-intensity, client-facing role (Sales, Retention, or Account Management). • Communication: Elite negotiation and de-escalation skills. You can be firm yet professional. • Education: Bachelor’s degree in Marketing/Business or equivalent field experience. • Drive: A proactive, results-oriented mindset. You hate losing clients and will do what it takes to keep them. Ready to fight for our clients' success? Apply today. Benefits: • Dental insurance • Paid time off • Vision insurance • Work from home Job Type: Full-time Pay: $45,000.00 - $75,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Parental leave • Vision insurance Application Question(s): • Provide your LinkedIn profile if you have one. • Explain why you think you would be good for this position. Education: • Bachelor's (Required) Experience: • B2B sales: 2 years (Required) • Customer retention: 1 year (Preferred) Work Location: Remote Apply tot his job