Retail Service Representative I

Andersen Corporation is a leader in the window and door industry, known for its commitment to quality and exceptional customer experiences. They are seeking an Ordering Retail Service Representative I to provide customer service support for delivery partners and customers, focusing on data entry and administrative tasks. This hybrid role requires onsite presence a few days a week and emphasizes accuracy in processing orders and resolving customer issues.ResponsibilitiesPerforms data entry level clerical work related to RbA CORO sales and service, of limited complexity and varietyPerform administrative tasks associated with jobProcesses complex orders/requests, with 100% accuracy from intake to filingEnsures customer management system is updated appropriatelyClarifies, diagnoses, and resolves customer order issuesCreates packets or other materials as required for sales fulfillment processPrepares customer correspondenceIdentifies and implements ways to improve overall level of serviceCommunicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedbackAdministers programs, e.g. customer referral programMay train others in office and customer service processesMay create purchase orders, process payments or process receiptsAbility to develop and establish good interpersonal relationshipsDemonstrates ability to work and contribute in a team environmentFlexibility & positive outlookListening skillsDetail orientationSkillsHigh school diploma or equivalent plus 1-3 years' work experience to include order processing workDemonstrated word processing, spreadsheet and general computer skillsStrong phone etiquette & verbal skills to facilitate problem resolutionIntermediate writing skillsAble to determine customer needs and assist in resolving issues for assigned areaKnowledge of products/servicesPersuasivenessTime managementResults orientationBenefits401 (k) Plan, Employer Fixed Contributions & Company MatchingProfit SharingMedical, Dental and Vision CoverageFlexible Spending Accounts (FSAs)Health Savings Account (HSA)Health Reimbursement Account (HRA)Life InsurancePaid Time Off & Paid HolidaysPaid Maternity Leave & Paid Parental LeaveCareer Growth Planning & Nationwide Career OpportunitiesCompany OverviewFor more than 121 years, Andersen has designed, manufactured, and marketed premium windows and doors. It was founded in 1903, and is headquartered in Bayport, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.andersenwindows.com.Company H1B SponsorshipAndersen Corporation has a track record of offering H1B sponsorships, with 24 in 2025, 21 in 2024, 11 in 2023, 8 in 2022, 8 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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