Retail Program Manager- GA
Job DetailsJob Location: PM - Atlanta, GAPosition Type: Full TimeSalary Range: $70,000.00 - $95,000.00 Salary/yearTravel Percentage: RemoteJob Shift: DaysJob Category: ManagementRetail Account Manager
Location: Atlanta, GA and Surrounding Areas
Salary: $75,000- $95,000/annually, based on experience
Travel: Remote Based, with occasional travel based on client needs.
Overview
Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs.
Key Responsibilities:
Client & Account Leadership
Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results
Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams
Take ownership of account performance, identifying opportunities to improve execution and expand program
Retail Execution & Operational Coordination
Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments
Support program launches, resets, promotional initiatives, and continuity service cycles
Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance
Reporting, Analysis & Insights
Monitor execution quality, compliance, and performance through reporting and field insights
Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities
Deliver clear, executive-ready updates and insights to clients
Recommend actionable strategies to improve program performance and drive results
Cross-Functional Collaboration
Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies
Coordinate with internal teams including reporting, training, and print/fixture support
Support communication and alignment across all stakeholders
Program Performance & Growth
Track program performance against KPIs, timelines, and deliverables
Identify opportunities to streamline execution and improve processes
Proactively recommend program enhancements, expansions, and value-added initiatives
QualificationsMinimum Requirements
5+ years of experience in retail, account management, merchandising, or field operations
Experience in home improvement, hardware, building materials, or big-box retail environments strongly preferred
Proven ability to manage client relationships and drive program performance
Strong analytical skills with experience using data to identify insights and opportunities
High proficiency in Excel
Ability to manage multiple priorities in a fast-paced environment
Strong communication and problem-solving skills with a proactive mindset
What We Offer
Competitive salary with performance-based annual bonus
Remote-friendly with travel as needed
Comprehensive benefits: medical, dental, and vision
Paid time off
401(k) with company match
A growth-focused culture within a high-impact, nationally recognized retail services organization
Join Our Team! If you are a collaborative, insights-driven leader with a passion for client success, retail execution, and you're ready to make a meaningful impact at scale- we’d love to speak with you! Apply today to be part of Signature Retail Services’ continued growth.
Apply tot his job
Apply To this Job
Location: Atlanta, GA and Surrounding Areas
Salary: $75,000- $95,000/annually, based on experience
Travel: Remote Based, with occasional travel based on client needs.
Overview
Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs.
Key Responsibilities:
Client & Account Leadership
Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results
Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams
Take ownership of account performance, identifying opportunities to improve execution and expand program
Retail Execution & Operational Coordination
Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments
Support program launches, resets, promotional initiatives, and continuity service cycles
Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance
Reporting, Analysis & Insights
Monitor execution quality, compliance, and performance through reporting and field insights
Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities
Deliver clear, executive-ready updates and insights to clients
Recommend actionable strategies to improve program performance and drive results
Cross-Functional Collaboration
Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies
Coordinate with internal teams including reporting, training, and print/fixture support
Support communication and alignment across all stakeholders
Program Performance & Growth
Track program performance against KPIs, timelines, and deliverables
Identify opportunities to streamline execution and improve processes
Proactively recommend program enhancements, expansions, and value-added initiatives
QualificationsMinimum Requirements
5+ years of experience in retail, account management, merchandising, or field operations
Experience in home improvement, hardware, building materials, or big-box retail environments strongly preferred
Proven ability to manage client relationships and drive program performance
Strong analytical skills with experience using data to identify insights and opportunities
High proficiency in Excel
Ability to manage multiple priorities in a fast-paced environment
Strong communication and problem-solving skills with a proactive mindset
What We Offer
Competitive salary with performance-based annual bonus
Remote-friendly with travel as needed
Comprehensive benefits: medical, dental, and vision
Paid time off
401(k) with company match
A growth-focused culture within a high-impact, nationally recognized retail services organization
Join Our Team! If you are a collaborative, insights-driven leader with a passion for client success, retail execution, and you're ready to make a meaningful impact at scale- we’d love to speak with you! Apply today to be part of Signature Retail Services’ continued growth.
Apply tot his job
Apply To this Job