Retail Applications Analyst
David Yurman is a celebrated American jewelry company that aims to enhance its store technology stack and omnichannel capabilities. The Retail Applications Analyst will support and improve retail applications that enhance the in-store experience and customer journey, involving hands-on application support, project delivery, and collaboration with various teams. Responsibilities Own day‑to‑day support for POS/clienteling/payment workflows across retail and corporate events (e.g., special sales), meeting SLAs/OLAs Triage incidents and problems; drive root cause analysis and permanent fixes with vendors and internal teams (Problem/Incident Mgmt) Execute release/upgrade cycles (sandboxes, UAT, test scripts, cutover plans); coordinate with store ops and vendor teams Maintain application configuration, environments, and user access/roles (SOX-compliant change & access controls) Monitor integrations and jobs; review logs and resolve failures (e.g., API, EDI, message queues) Deliver enhancements from discovery through deployment: requirements, solution options, estimates, test plans, change tickets, and training Analyze and optimize data flows between POS, CRM, OMS, ERP, and reporting (e.g., Salesforce, Oracle EBS, middleware) Support new store openings and relocations (device provisioning, peripherals, payments certification, network validation) Work closely with Retail Operations, CRM, Finance/Accounting, Loss Prevention, and IT Infrastructure Coordinate vendor work (Teamwork Commerce, Tulip, Adyen, logistics partners, integrators) and hold them to SLAs Translate business needs into clear functional/technical requirements and change requests; document user guides and SOPs Champion data accuracy and PCI/PII best practices; follow secure handling of payment tokens and customer data Contribute to playbooks/runbooks, test scripts, and knowledge base articles in Confluence; track work in Jira Implement, manage, and support retail applications, integrations, and SQL‑backed data workflows Coordinate release calendars and regression testing; lead UAT with super users and store teams Create implementation and cutover plans for projects and new store deployments Write and run SQL queries for analysis, issue triage, and validation; partner on API payload reviews Provide expert support for POS, payment terminals (e.g., Adyen AMS‑1), printers/scanners (e.g., Zebra), and iOS devices Proactively identify process/automation opportunities; recommend practical solutions and phased roadmaps Skills Minimum 1-3 years experience in retail systems with hands-on POS/clienteling/omnichannel experience Demonstrated experience supporting production applications and leading small/medium projects Working knowledge of SQL (read/write basic to intermediate queries) and APIs Familiarity with iOS device management and SSO (Jamf/Intune, Okta/Azure AD), and web services concepts Strong documentation, communication, and stakeholder management skills Ability to juggle incidents, small enhancements, and project tasks in a fast-paced environment Experience with Teamwork Commerce POS, Tulip clienteling, Adyen payments, Salesforce, Oracle EBS, and middleware Knowledge of omnichannel flows: Endless Aisle, Ship-to-Store/BOSS(Buy Online Ship from Store/BOPIS(Buy Online Pick Up in Store), Store Fulfillment Exposure to monitoring/logging, reporting (e.g., Looker/Tableau), and basic scripting Understanding of ITIL practices (Change, Incident, Problem); retail inventory/transfer flows; store networking basics Benefits Access to healthcare benefits 401(k) plan Bonus Employee discounts Summer Fridays (corporate roles) Generous paid time off Sick time Company Overview David Yurman Inc. is a privately held American designer jewelry company founded by David and Sybil Yurman and headquartered in NYC. It was founded in 1980, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship David Yurman has a track record of offering H1B sponsorships, with 4 in 2025, 8 in 2024, 7 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.