Resolution Specialist, Contact Center
About the position Responsibilities • Manage customer interactions in a contact center environment using various communication mediums. • Analyze customer issues to understand perspectives and provide appropriate solutions. • Oversee contact center operations, including staffing plans and resource management during lean periods. • Implement process improvement plans based on customer feedback and trend analysis. • Gather and interpret data to ensure quality and completeness in contact center systems. • Communicate effectively with stakeholders to investigate and resolve contact center issues. • Support the implementation of business solutions by building relationships with key stakeholders. Requirements • Fluency in English and French, both written and orally. • 6 months' experience in retail, contact center operations, or a related area. • 1 year of experience with basic computer processing/data entry software. Nice-to-haves • Experience in retail or contact center operations. Benefits • Competitive pay with performance-based bonus awards. • Health benefits including medical, vision, and dental coverage. • 401(k) plan and stock purchase options. • Company-paid life insurance. • Paid time off (PTO) including sick leave, parental leave, and bereavement. • Short-term and long-term disability benefits. • Company discounts and Military Leave Pay. • Adoption and surrogacy expense reimbursement. • Live Better U education benefit program covering tuition, books, and fees. Apply tot his job