Residential Real Estate Property Management Assistant - Freelance, Remote
Residential Real Estate Property Management Assistant - Freelance, Remote
Department: Specialized Roles
Employment Type: Full Time
Location: Global+
Reporting To: Client via Magic
Compensation: $7.00 / hour
Description
About the Client
A fast-growing, owner-operated residential real estate business on the Gulf Coast manages roughly 100 long-term rental properties. The owners are licensed real estate professionals who currently handle leasing, tenant relations, rent collection, and maintenance in-house. They seek scalable support to streamline operations so they can reduce 12-hour days and focus on acquiring more properties.
Why does this role exist?
This role exists to relieve the owners from time-intensive, recurring property management workâespecially rent collection and maintenance coordinationâso operations run smoothly during Central Time business hours. By taking ownership of tenant communications, delinquency follow-ups, and vendor scheduling inside TurboTenant and via the clientâs phone system, youâll reduce operational bottlenecks. The objective is to increase on-time collections, speed up maintenance resolution, and create capacity for growth.
The Impact youâll make
Rent collection and delinquency management
⢠Monitor TurboTenant daily for payments, reconcile statuses, and flag discrepancies
⢠Proactively follow up with late tenants via calls/texts/emails; send late/eviction notices per client guidance and local procedures
⢠Maintain a clear tracker of promises-to-pay and outcomes
Tenant communications and service
⢠Answer and triage inbound tenant calls via the clientâs phone system; route emergencies appropriately during business hours
⢠Respond to inquiries and service requests with clear, empathetic, and professional communication
⢠Provide bilingual coordination when possible (Spanish nice-to-have; translation tools acceptable)
Maintenance coordination and vendor management
⢠Dispatch and schedule handymen/plumbers/electricians; confirm access, scope, and timelines
⢠Track work orders end-to-end in TurboTenant or shared tracker, including photos/progress and cost details
⢠Follow up on open tickets until completion; escalate issues early when risks arise
Records, systems, and reporting
⢠Keep accurate logs of payments, fees, notices, and maintenance expenses
⢠Prepare daily email summaries and weekly roll-ups of collections, delinquencies, and open/closed tickets (copy the ownerâs wife as needed)
⢠Maintain vendor lists, rate cards, and feedback for continuous improvement
Compliance and process excellence
⢠Prepare/send appropriate notices (late, pay-or-quit, eviction-related) using client-approved templates and instructions
⢠Protect data privacy, follow Fair Housing principles, and document all communications for auditability
⢠Recommend process tweaks to reduce cycle time, especially during the first 15 days of each month
Skills, Knowledge and Expertise
Required:
⢠Proven recent experience in residential property management or supporting a property manager
⢠Hands-on experience with rent collection follow-ups, tenant communications, and coordinating maintenance vendors
⢠Excellent written and spoken English; confident, professional phone demeanor
Your superpowers are...
⢠Technical: TurboTenant or similar PM software; vendor scheduling; ticket/work-order tracking; basic bookkeeping/expense tracking; Google Sheets/Excel; phone system etiquette; documentation with photos/proof
⢠Communication: Clear, empathetic tenant communications; de-escalation and conflict resolution; timely follow-through; concise written updates
⢠Work style: Proactive, self-reliant, highly organized, detail-focused, and ownership-minded; anticipates needs and closes loops without being asked
⢠Bonus: Spanish fluency (helpful for ~10% of tenants) and familiarity with Gulf Coast or similar residential markets
WFH Set-Up:
⢠Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
⢠Internet speed of at least 40MBPS
⢠Headset with an extended mic that has noise cancellation and a webcam
⢠Back-up computer and internet connection
⢠Quiet, dedicated workspace at home
You should apply if...
⢠You thrive in a fast-paced environment with peak volume in the first 15 days of the month and stay calm under pressure
⢠Youâre energized by making outbound calls, resolving tenant issues, and coordinating multiple vendors simultaneously
⢠You take initiative, manage your own priorities, and consistently deliver on-time results with minimal supervision
⢠You care about accuracy, documentation, and doing the right thing for both tenants and owners, escalating when legal or safety issues arise
What to expect...
Work Setup:
⢠Remote position
⢠Must have a reliable internet connection and a quiet workspace
⢠Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
⢠40 hours per week
⢠MondayâFriday, 8:00 amâ5:00 pm CST
Compensation:
⢠$7 per hour
⢠No benefits package included
Benefits
Department: Specialized Roles
Employment Type: Full Time
Location: Global+
Reporting To: Client via Magic
Compensation: $7.00 / hour
Description
About the Client
A fast-growing, owner-operated residential real estate business on the Gulf Coast manages roughly 100 long-term rental properties. The owners are licensed real estate professionals who currently handle leasing, tenant relations, rent collection, and maintenance in-house. They seek scalable support to streamline operations so they can reduce 12-hour days and focus on acquiring more properties.
Why does this role exist?
This role exists to relieve the owners from time-intensive, recurring property management workâespecially rent collection and maintenance coordinationâso operations run smoothly during Central Time business hours. By taking ownership of tenant communications, delinquency follow-ups, and vendor scheduling inside TurboTenant and via the clientâs phone system, youâll reduce operational bottlenecks. The objective is to increase on-time collections, speed up maintenance resolution, and create capacity for growth.
The Impact youâll make
Rent collection and delinquency management
⢠Monitor TurboTenant daily for payments, reconcile statuses, and flag discrepancies
⢠Proactively follow up with late tenants via calls/texts/emails; send late/eviction notices per client guidance and local procedures
⢠Maintain a clear tracker of promises-to-pay and outcomes
Tenant communications and service
⢠Answer and triage inbound tenant calls via the clientâs phone system; route emergencies appropriately during business hours
⢠Respond to inquiries and service requests with clear, empathetic, and professional communication
⢠Provide bilingual coordination when possible (Spanish nice-to-have; translation tools acceptable)
Maintenance coordination and vendor management
⢠Dispatch and schedule handymen/plumbers/electricians; confirm access, scope, and timelines
⢠Track work orders end-to-end in TurboTenant or shared tracker, including photos/progress and cost details
⢠Follow up on open tickets until completion; escalate issues early when risks arise
Records, systems, and reporting
⢠Keep accurate logs of payments, fees, notices, and maintenance expenses
⢠Prepare daily email summaries and weekly roll-ups of collections, delinquencies, and open/closed tickets (copy the ownerâs wife as needed)
⢠Maintain vendor lists, rate cards, and feedback for continuous improvement
Compliance and process excellence
⢠Prepare/send appropriate notices (late, pay-or-quit, eviction-related) using client-approved templates and instructions
⢠Protect data privacy, follow Fair Housing principles, and document all communications for auditability
⢠Recommend process tweaks to reduce cycle time, especially during the first 15 days of each month
Skills, Knowledge and Expertise
Required:
⢠Proven recent experience in residential property management or supporting a property manager
⢠Hands-on experience with rent collection follow-ups, tenant communications, and coordinating maintenance vendors
⢠Excellent written and spoken English; confident, professional phone demeanor
Your superpowers are...
⢠Technical: TurboTenant or similar PM software; vendor scheduling; ticket/work-order tracking; basic bookkeeping/expense tracking; Google Sheets/Excel; phone system etiquette; documentation with photos/proof
⢠Communication: Clear, empathetic tenant communications; de-escalation and conflict resolution; timely follow-through; concise written updates
⢠Work style: Proactive, self-reliant, highly organized, detail-focused, and ownership-minded; anticipates needs and closes loops without being asked
⢠Bonus: Spanish fluency (helpful for ~10% of tenants) and familiarity with Gulf Coast or similar residential markets
WFH Set-Up:
⢠Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
⢠Internet speed of at least 40MBPS
⢠Headset with an extended mic that has noise cancellation and a webcam
⢠Back-up computer and internet connection
⢠Quiet, dedicated workspace at home
You should apply if...
⢠You thrive in a fast-paced environment with peak volume in the first 15 days of the month and stay calm under pressure
⢠Youâre energized by making outbound calls, resolving tenant issues, and coordinating multiple vendors simultaneously
⢠You take initiative, manage your own priorities, and consistently deliver on-time results with minimal supervision
⢠You care about accuracy, documentation, and doing the right thing for both tenants and owners, escalating when legal or safety issues arise
What to expect...
Work Setup:
⢠Remote position
⢠Must have a reliable internet connection and a quiet workspace
⢠Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
⢠40 hours per week
⢠MondayâFriday, 8:00 amâ5:00 pm CST
Compensation:
⢠$7 per hour
⢠No benefits package included
Benefits