Resident Experience Specialist - BTR (59721)

BH is a people-first multifamily owner and operator that has grown into one of the nation's largest commercial real estate companies. As a Resident Experience Specialist BTR, you will be responsible for all leasing activities, resolving resident issues, and providing professional service to customers while managing multiple communities simultaneously.ResponsibilitiesResponsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager – Build to Rent. General office administrative duties including answering phones, emails, written correspondence, managing incoming mail for the property, and delivering notices if applicableConduct sparkle touch-ups to ensure homes are in pristine condition and occasionally assist with picking up the grounds as needed or directed by your supervisorProvides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functionsMaintains a strong understanding of the community and local market competitor's specials and floor plans. Has comprehensive working knowledge of all aspects of leasing homes and documents in accordance with Company standards and Fair Housing guidelines. Stays up to date with all promotion/leasing incentivesEnsure timely and accurate logging of all prospect information and notifications into our Property Management software. Assists with the lease application process for approval or denial with the Centralized Screening Specialist (CSS) and prepares new lease contracts/move-in requirementsUses industry-specific technology to promptly communicate any concerns. Reviews daily exceptions report to ensure all move-in exceptions are cleared each day and move-in dates are adjusted as neededUnderstands, utilizes, and promotes all third-party online leasing programs appropriately – such as self-guided and virtual toursAssist with completing Move Out Vacant Inspection Checklist (MOVIC) accurately and within the specified deadline per Company standards, if applicableAssist with daily community inspections to ensure community policies are being followed and addressed, if applicableOther duties as assignedSkillsHigh School Diploma/GEDAbility to travel a minimum of 60%Strong written and verbal communication skillsIntermediate computer knowledge/office equipment skillsPrevious experience in a customer-facing/customer service roleStrong understanding of Fair Housing guidelines, Policy/Procedures, and leasing documentsWhere required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by lawCompany OverviewAt BH Management Services, we’re here to do big things and we’re going for it. It was founded in 2013, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://livebh.com/.Company H1B SponsorshipBH has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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